Insights and Inspirations

NEWS STORIES

BACK

Webio Tops Two ‘Best Use in Technology Categories’ at Credit Awards

We are delighted to announce that Webio has won two awards at this year's Credit Awards: Best Technology Provider–Customer Service, Collections & Recoveries and Best Use of Technology–Partnership with our wonderful customer DCBL.
 
It was certainly an exciting night as the awards were held in person this year and welcomed back many familiar faces and companies from the industry to celebrate the innovative credit and debt collection technology achievements from the past year.
 
Facing off some stiff competition in the category from Debt Register, DebtStream, Firstsource, Aryza, EQ Credit Services, FICO, Hometrack, and Zilch these achievements are particularly special when you look at the strength of the other nominated finalists.
 
Over the moon with this win, Mark Oppermann, Co-Founder and Head of Sales and Marketing commented "We are absolutely delighted and are very proud to receive these awards. It’s recognition of the efforts from all the Webio team in delivering huge value daily to our customers who are a pleasure to work and partner with”.
 
Lee Samuels-Camozzi, strategy director at DCB Legal said: "winning this award demonstrates our relentless pursuit to innovate, improve customer experience and achieve the best outcomes for our clients.
 
The latest innovation with Webio means that we meet a significant proportion of our customers in a place and communication channel, that they prefer to use. As many as 75% of those under the age of 44 want to communicate by SMS and WhatsApp and that is only increasing as more providers offer message-based communications.
 
After successful trials of QR codes and our new WhatsApp channels we will roll it out across our whole suite of clients to further optimise future collections."

Commenting on the award entries, the judge's said:

Enthused by the company’s ability to leverage the latest advancements in technology to increase automation, accessibility and engagements, the judges were very impressed by performance metrics and year-on-year improvement.

In addition, the judges commended the Webio-DCBL partnership by saying:
 
the innovative use of technology to manage a serious problem, with some impressive numbers across a range of successes. A true sign of a real partnership. 
This has been an exciting time for Webio with the recent $4mn investment announcement which opens up a whole new level of opportunity for the team to scale our conversational AI platform in the credit, collections and payments industry.
 
We are on a mission to reimage the way credit conversations take place by making those difficult customer conversations about payments that little bit easier and look forward launching our new products and features to help us to continue to do that.

 

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

WhatsApp Contact Button