AI Agents Specifically Designed to Manage Debt Collection Conversations in the World's Biggest Messaging App
AI trained with the unique language and requirements of collections and adhering to regulations.
AI Agents manage 380-400 conversations daily, maximizing team efficiency
Seamlessly bring in live agents where needed, especially for vulnerable customers
AI Agents on WhatsApp have seen up to double the response rates compared to traditional channels
Understand cusotmer intents, extract key entities, and predict outcomes with propensity modeling for tailored customer journeys.
IDENTIFYING AND MANAGING
VULNERABLE CUSTOMERS
AI agents on WhatsApp can identify signs of vulnerability, enabling sensitive, personalised approaches to those who need it.
SEAMLESS INTEGRATION WITH
OTHER CHANNELS
Connect WhatsApp with existing channels like SMS, email, and web chat for a holistic approach.
Send images, voice notes, QR codes, and videos to make communications clearer and more engaging, helping customers act faster.
Have an intelligent copilot work alongside agents to advise them using response suggestions, and to sound alerts when issues are flagged, e.g. ID&V has expired.
Webio clients are using WhatsApp in innovative ways to drive engagement and operational efficiency:
Interactive IVRs: Replace long queues with WhatsApp links sent via SMS, seamlessly moving customers to digital conversations
QR Codes on Letters: Link traditional communication channels to WhatsApp, automating responses and increasing collections
WhatsApp Widgets: Enable easy website engagement, achieving a 2:1 interaction rate compared to web chat
Whether you need to handle 1,000 or 100,000 conversations daily, Webio’s AI Agents scale seamlessly. With enterprise-level security and reliability, your business is equipped to manage large volumes of customer interactions effortlessly.
Just started or never used AI agents
Don't worry, we work hand-in hand with all our customers to ensure that every customer engagement campaign delivers success.
Schedule a quick demo of the Webio’s AI Agents and see exactly how they work and how they are not the same as a chatbot.
See what they can deliver for your customers, agents and your business metrics.
If you need advice on how to improve your customer engagement talk to us.
You will love the Webio experience.
We promise.