Say Hello to AI Agents for WhatsApp

AI Agents Specifically Designed to Manage Debt Collection Conversations in the World's Biggest Messaging App

Go Beyond the Limitations of SMS with Webio WhatsApp AI Agents

 
our AI Agents elevate WhatsApp Engagement 
 
They understand Intent, Streamline Conversations, and Delivering Personalised Conversations that

Maximise Payments, Improve Agent Productivity,
and Reduce Costs – effortlessly 

Why Choose Webio's WhatsApp AI Agent

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AI Agents That Speak the
Language of Debt Collection

AI trained with the unique language and requirements of collections and adhering to regulations.

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Agent
Productivity

AI Agents manage 380-400 conversations daily, maximizing team efficiency

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Seamlessly bring in
Human Agents If Needed

Seamlessly bring in live agents where needed, especially for vulnerable customers

When paired with Webio’s AI Agents
WhatsApp
becomes a game-changer



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HIGHER
ENGAGEMENT RATES

AI Agents on WhatsApp have seen up to double the response rates compared to traditional channels

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PRECISION AND
PERSONLAISATION 

Understand cusotmer intents, extract key entities, and predict outcomes with propensity modeling for tailored customer journeys.

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IDENTIFYING AND MANAGING 
VULNERABLE CUSTOMERS

AI agents on WhatsApp can identify signs of vulnerability, enabling sensitive, personalised approaches to those who need it.

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SEAMLESS INTEGRATION WITH
OTHER CHANNELS

Connect WhatsApp with existing channels like SMS, email, and web chat for a holistic approach.

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MULTI-MEDIA MESSAGING

Send images, voice notes, QR codes, and videos to make communications clearer and more engaging, helping customers act faster.

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AI ON YOUR SHOULDER
WITH AGENT ASSIST

Have an intelligent copilot work alongside agents to advise them using response suggestions, and to sound alerts when issues are flagged, e.g. ID&V has expired.



What is the difference between
AI Chatbots and AI Agents

Real Results, Real Success

Webio clients are using WhatsApp in innovative ways to drive engagement and operational efficiency:


Interactive IVRs: Replace long queues with WhatsApp links sent via SMS, seamlessly moving customers to digital conversations


QR Codes on Letters: Link traditional communication channels to WhatsApp, automating responses and increasing collections


WhatsApp Widgets: Enable easy website engagement, achieving a 2:1 interaction rate compared to web chat

How it Works

Enterprise-Level Scalability

Whether you need to handle 1,000 or 100,000 conversations daily, Webio’s AI Agents scale seamlessly. With enterprise-level security and reliability, your business is equipped to manage large volumes of customer interactions effortlessly.

Working hand in hand with customers to guide them through conversational messaging

New to AI Agents? Don't worry, we'll guide you every step of the way

Just started or never used AI agents

Don't worry, we work hand-in hand with all our customers to ensure that every customer engagement campaign delivers success.

See the Difference for Yourself

Schedule a quick demo of the Webio’s AI Agents and see exactly how they work and how they are not the same as a chatbot.

See what they can deliver for your customers, agents and your business metrics.

If you need advice on how to improve your customer engagement talk to us.

You will love the Webio experience.

We promise.



CONTACT US

Contact Us

Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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