Manage every customer based on their specific personal circumstances
Quickly identify vulnerable customers and manages accordingly
Reduce operational costs of conversation management
Webio’s AI works empathetically with the end customer’s best interest in mind.
Identify vulnerable customers at any stage of the conversation and route them to skilled agents.
Using intent, sentiment analysis and Natural Language Understanding, Propensity Studio interprets customer’s language, response behaviours and previous conversational history to determine how best to manage each interaction.
Reduce the amount of agent resource needed and only bring in agents when needed by designing highly personalised conversations that get the balance right between automation and live agent engagement.