CUSTOMER SUCCESS STORIES

See how our clients are supercharging their Customer Engagement with Conversational AI

Affinity Water adopts conversational AI messaging

Affinity Water

Affinity Water takes the plunge with conversational AI for improved customer engagement

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Uses technology to achieve market-leading collection performance, whilst protecting the most vulnerable in society and their client reputations.

DCA

Local Authority Debt Collection Agency Goes Conversational with WhatsApp Business API

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Debt Recovery Agency

From Letters to WhatsApp: How Debt recovery Agency Boosted Collections

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Hoist Finance

WhatsApp conversational customer engagement goes live in Italy

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Online Digital Retailer

Leading UK online retailer embraces conversational customer engagement to deliver great customer experiences and improved collections outcomes

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Oplo

Accelerates digital customer engagement with Conversational SMS

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Snap Finance

Transforming customer collections with conversational messaging

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Everything you need to deliver great customer experiences and business outcomes

Explainer: DebtChat | Credit-Focused Customer Engagement Webchat

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Conversational Customer Engagement - The Key to Innovation and Collections Success - E-Book

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Webinar: How to be Successful in Digital Debt Collection in 2023

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Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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