Insights and Inspiration

THOUGHT BOX

4 AI Conversations Every Company Needs to be Having

As consumers, we’ve widely welcomed artificial intelligence and machine learning into our daily lives. “Smart” speakers, facial recognition on our phones, targeted ads we love to hate — these are just some of the AI-powered technologies all around us. But inside companies, the status of adoption is more of a mixed bag.

VIEW

The Dos and Don’ts of Automated Assistants in the Contact Centre

When using automated assistants, it’s extremely important to create rules that decide when a query needs to be handed off to a live advisor. There are many situations where this can prove critical. For instance, when automated assistants are dealing with overly complex queries that only a live advisor would be able to manage. More...

VIEW

AI helps chatbots to get better at customer conversations

In his article in the Irish Times, Seán Duke talks to leading thinkers and innovators in the conversational AI space and where it is going with AI chatbots, the pitfalls the opportunities and how design is of the utmost importance. 

VIEW

How Conversational AI Works and What It Does

Conversational AI, which uses Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Advanced Dialog management, and Machine Learning (ML), are likely to pass the Turing Test and provide a more realistic experience than traditional chatbots. Most of us have had interactions on websites with chatbots that were less than satisfactory, leaving us to resolve our issues some other way.

VIEW

Conversational AI is mainstream

As businesses embrace real-world applications of AI-based chatbots and voice-powered assistants, investments and acquisition action in the space are growing year on year

VIEW

Conversational AI Trends to Keep an Eye On

With more and more evolution, Conversational AI is advancing at a great pace and making it possible for machines to interact with humans via natural language.  Here are some of the Conversational AI trends that Ajay Kapoor covered in a recent article on Artificial Intelligence in Plain English.

VIEW

Digital Accessibility Enters The Spotlight As A Business Priority

When the Covid-19 pandemic struck, in many cases making digital the only channel through which customers could interact with brands, Forrester saw a significant uptick in inquiries related to accessibility, mostly from companies getting serious about accessibility for the first time. The pandemic served as a wake-up call not just about the importance of digital accessibility but about its benefits, like:

VIEW

Why 2021 is going to be an important year for the AI debate

Our very own Cormac O'Neill, spoke with Ian Curran from the Journal,ie to discuss AI and just how important it will be not only in 2021, from the hype around AI and confusing basic automation to applying deeper AI.

VIEW
automated debt collection

Automated Debt Collection is the Obvious Choice. Here's Why

Not having automated debt collection comes with a cost. We see companies bemoaning the high resource costs, high agent turnover and poor response rates. On the flip, there are compelling benefits to going automated with debt collection.

VIEW
multichannel messaging

Debt Collection Made Easy with Multichannel Messaging

Debt collectors know all too well how their debtors ignore phone calls and toss letters away, and even if they manage to contact customers, they often don’t get their payment. There must be a better way to connect with customers that keeps both you and them smiling. It’s conversational customer engagement via multichannel messaging.

VIEW
Debt collection regulations and compliance

Debt Collection Regulations & Compliance: What you Need to Know

Consumers are up to their eyeballs in debt and often have multiple creditors knocking on their doors. Since the pressure is on, consumers need to know their rights and obligations, and creditors need to abide by the regulations that govern the credit and collections industry.

VIEW
conversational customer engagement

The Six New Rules of Conversational Customer Engagement for Debt Collection

The way we speak to customers who are in debt is important if we want to maintain good relationships and have successful outcomes. Here are six smart ways to engage with customers across the debt cycle, making difficult conversations easy and ensuring increased engagement rates that positively impact cashflow.

VIEW
automated debt collection

Cost of Living Crisis Drives Debt Collection Innovation

The looming cost of living crisis is forcing businesses to reassess their debt collection approach and those that switch to conversational customer engagement solutions are reaping the benefits.

VIEW
conversational AI messaging for debt collection

Customers Want New Ways to Engage in Debt Collection Conversations

We’re on a mission to completely rethink the way payments conversations take place because we know that some customer conversations about payments can be tricky. And we want to make them a little bit easier, especially as the cost of living crisis looms.

VIEW
Automated Debt Collection

Automate your Debt Collection: The Why and The How

Advances in digital debt collection technology, especially in the area of multichannel conversational AI messaging, has changed the way businesses engage with their customers about their debt. This blog is a summary of a webinar presented by Webio’s Mark Opperman and Andy Turner. It looks into the why and how of modernising your debt collection practices.

VIEW

VoiceAI News Stories from the First Half of 2022

In Episode 261 of the Voicebot Podcast with Bret Kinsella takes a step back to review the top stories of the past six months in Voice AI. Long-time notable industry leaders Sarah Andrew Wilson, former CCO at Matchbox.io before Volley acquisition and Paul Sweeney, head of product at Webio, join Eric Schwartz and Bret Kinsella in discussing topics ranging from Amazon’s new Astro Robot operating in the real world to new enterprise applications for voice.

VIEW
Webio CEO talks conversational messaging on South East Radio

Webio's Cormac O'Neill Discusses Conversational Messaging for Debt Collection on South East Radio

Webio CEO, Cormac O'Neill, chats to Karl Fitzpatrick on South East Radio's "Business Matters" program. They talk about how businesses need to change their approach to debt collection, especially in this time of financial pressure. Using conversational AI, the Webio platform seeks to improve engagement between businesses and their customers.

VIEW

APIs and Debt Collection Conversations What You Need to Know

Some businesses look to use APIs because they want to expand their reach to new customers, others are motivated by government and industry standards, and others just want to ensure that their business is continuing on its digital journey. Regardless, APIs are coming to every industry and you need to be prepared. But for many, the idea of using APIs in customer conversations can be intimidating with many unanswered questions.

VIEW

What Technical Leaders in
Credit and Collections Need to know about Conversational Technology

If you are keen to get a better understanding of how AI and Machine Learning in debt collection works then this session is for you. Not full of jargon, we will take a practical approach to explain how it works and what is possible. Sign up or listen on-demand.

VIEW

Debt Collection
Deep Dive Session 3:
Predicting Conversation Outcomes with AI and Machine Learning

If you are keen to get a better understanding of how AI and Machine Learning in debt collection works then this session is for you. Not full of jargon, we will take a practical approach to explain how it works and what is possible. Sign up or listen on-demand.

VIEW
Debt Collection and Customer Engagement: Deep Dive Series

Debt Collection and Customer Engagement Deep Dive Series

This debt collection customer engagement series of webinars will delve into the key areas of customer engagement in this digital age. We have moved on from traditional channels of diallers and phone calls to messaging, digital assistants, automation, AI and APIs.

VIEW

Debt Collection
Deep Dive Session 2:
Digital Channels and Blended Engagement

In this 35-minute session, we will examine which digital channels are working best for debt collection and how to maximise both chatbot and agent engagement to get the right result for the customer and the business.

VIEW

Digital Customer Engagement in Utilities Q&A

Interview with Robert Upton-Moir from Skewb about helping Utilities overcome their customer engagement challenges and how digital is playing a key role

VIEW

Debt Collection
The Deep Dive Sessions: Automation and Customer Engagement

In this debt collection webinar series, we are going to unpack automation and its impact on customer engagement, productivity and conversation outcomes. 100% automation should never be the goal, but rather automation with human touch should be at the heart of any digital debt collection customer engagement strategy.

VIEW
CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

WhatsApp Contact Button