If the end of 2017 is any indicator, 2018 will be the year that Messenger becomes the single most important channel for brands, companies, retailers and individuals to interact with their audiences. Here’s how
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If the end of 2017 is any indicator, 2018 will be the year that Messenger becomes the single most important channel for brands, companies, retailers and individuals to interact with their audiences. Here’s how
VIEWArtificial intelligence is overhyped--there, we said it. It's also incredibly important. Superintelligent algorithms aren't about to take all the jobs or wipe out humanity. But software has gotten significantly smarter of late. It's why you can talk to your friends as an animated poop on the iPhone X using Apple's Animoji, or ask your smart speaker to order more paper towels. Tech companies' heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.
VIEWMaking e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.
VIEWFacebook Messenger surpassed another milestone, topping 1.3 billion monthly users.
VIEWHow do brands match automation with a more ‘human’ element, when venturing into marketing or customer service communications on messaging apps.
VIEWLeading tech providers are planning strategies based on an AI-enabled future. Apple, Dell, Facebook, Google, Microsoft and Samsung are some of the companies that have acquired AI startups and are developing new platforms for AI progress. AI is saving users time by reducing the amount of choices and decisions they need to make.
VIEWMaking e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.
VIEWYou shouldn’t merely focus on providing customers with a satisfying experience. Rather aim to deliver them a string of experiences that keep them perpetually infatuated says Gabor George Burt.
VIEWBusinesses that get customer experience right, there is huge opportunity to gain new customers, keep the customers you already have, and charge ahead of the competition. If invigorating and improving customer experience seems like an insurmountable task, it isn’t. Here are some ideas to get the creative juices flowing.
VIEWThe is little doubt that chatbots are here to stay and they are only going to get better as artificial intelligence improves and business gain more experience in how best to utilise them. The benefits of chatbots just cannot be ingnored, they are revolutionising customer engagement and customer experience. Customers are demanding more personalised customer experiences and businesses are being forced to review how they engage with customers and how technology can play a part in closing the gap between what customers want and what the business is able to deliver.
VIEWAt long last it is here... WhatsApp for business API has been launched and we are ready!! Webio can now enable businesses of all sizes to connect with their customers via WhatsApp. With over 1.5 billion WhatsApp users worldwide and 65 billion WhatsApp messages sent daily, the need to engage with customers in this channel is obvious.
VIEWLike money, data can flow easily across geographies and it commands an intrinsic value -- the insight generated from data helps deliver benefits to individuals, businesses, and governments alike. However, raw data is not powerful on its own. This post looks at how to harness data.
VIEWIt's official. Webio 's Conversational Interface Conference, ConverCon is returning to Dublin. The first conference dedicated to conversational interfaces will see experts from industry-leading platform players - Google, Amazon, Microsoft and Facebook - joining Webio and other companies active in this space to have open and frank conversations with one another about what it will take for this technology.
VIEWLike money, data can flow easily across geographies and it commands an intrinsic value -- the insight generated from data helps deliver benefits to individuals, businesses, and governments alike. However, raw data is not powerful on its own. This post looks at how to harness data.
VIEWCognitive Computing, Artificial Intelligence and Machine Learning are the three buzz words of today's IT era. From smart homes, to self-driving cars, to digital assistants, we have seen that machines can speak, hear, write, read and learn but the main question is can they understand? Can they make their own decision? Can they respond without being pre-programmed?
VIEWBy 2020 over 75% of US Households will have a Voice-First device in their homes. Today, over 20% of mobile phone-based searches are now initiated by voice instruction. In 2016 it was reported that Messenger and WhatsApp processed more than 60bn messages a day. That's three times the size of SMS. Today there are probably over 100bn daily messages. Conversational interfaces are here to stay so what does this mean for customer engagement?.....
VIEWFrom improving customer engagement in new and existing channels, introducing AI chatbots to manage low-value conversations to taking and easily process payments via messaging app, many collections team took their first steps into this whole new world of AI and customer messaging that helped them reduced collections costs and improved collections and agent productivity.
VIEWBusinesses that get customer experience right, there is huge opportunity to gain new customers, keep the customers you already have, and charge ahead of the competition. If invigorating and improving customer experience seems like an insurmountable task, it isn’t. Here are some ideas to get the creative juices flowing.
VIEWThe is little doubt that chatbots are here to stay and they are only going to get better as artificial intelligence improves and business gain more experience in how best to utilise them. The benefits of chatbots just cannot be ingnored, they are revolutionising customer engagement and customer experience. Customers are demanding more personalised customer experiences and businesses are being forced to review how they engage with customers and how technology can play a part in closing the gap between what customers want and what the business is able to deliver.
VIEWThe collections and customer engagement landscape has changed rapidly and this pace of change and shows no signs of slowing down. The cost of collections has almost doubled over past 3 to 4 years with many collections organisations and teams making changes to address this challenge. This webinar will look at how award winning collections' teams operate today and what does success look like for them.
VIEWWhatsApp for business API has been launched . This webinar gives an introduction into what this means to businesses and how to maximise this new channel for the business and customers. Learn how to enable your business to engage with your customers in the channel they use most.
VIEWAt long last it is here... WhatsApp for business API has been launched and we are ready!! Webio can now enable businesses of all sizes to connect with their customers via WhatsApp. With over 1.5 billion WhatsApp users worldwide and 65 billion WhatsApp messages sent daily, the need to engage with customers in this channel is obvious.
VIEWLike money, data can flow easily across geographies and it commands an intrinsic value -- the insight generated from data helps deliver benefits to individuals, businesses, and governments alike. However, raw data is not powerful on its own. This post looks at how to harness data.
VIEWIt's official. Webio 's Conversational Interface Conference, ConverCon is returning to Dublin. The first conference dedicated to conversational interfaces will see experts from industry-leading platform players - Google, Amazon, Microsoft and Facebook - joining Webio and other companies active in this space to have open and frank conversations with one another about what it will take for this technology.
VIEW
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![How Webio and WhatsApp for Business Will Change Customer Engagement in Your Business [On Demand Webinar]](/assets/components/phpthumbof/cache/noname-48.2627f96ef2fb96a8b935ba8955a30e6a5.png)
