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Mobile phone with messaging app icons with WhatsApp with 36 notifications indicating increase in usage during coronavirus lockdown

WhatsApp Messaging Usage Jumps 40% During Coronavirus Lockdown

WhatsApp messaging platform enjoys a 40% increase in usage, rising to 51% for countries in the late phase of the Coronavirus pandemic

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45% of global consumers spending more time on social media

45% of global consumers spending more time on social media

A new report by GlobalWebIndex highlights changes in consumer behaviour during the coronavirus pandemic

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UK asks carriers to send coronavirus alert text messaging alert

UK Government Asks Carriers to Send Coronavirus Alert Customer Messaging Alert

The UK government has asked mobile carriers like Vodafone, EE, o2 and Three to send an emergency coronavirus messaging alert today on their behalf.

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WhatsApp Messaging platform logo with words Coronavirus Covid-19

WhatsApp Looking to Develop NHS Coronavirus Chatbot

WhatsApp is in talks to set up a dedicated NHS chatbot to allow people to access basic information about the coronavirus pandemic, sources with knowledge of the discussions told the Guardian, as the messaging service seeks to shed its growing reputation as a hub for disinformation about the pandemic.

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Image of woman with medical mask on her face messaging on a mobile phone

How The Digital World Will Soften The Blow Of The Coronavirus

The connected, digital economy — and the many players who enable business within and across the ecosystems that support it — is helping enterprises, workers and consumers continue to interact and do business, even as the virus continues to spread. Even if the way we all do business may be different in the short term — and, quite possibly, the long term.

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Illustration depiciting AI customer conversation on mobile ohone. Mobiles with chatbot images and speech bubbles

AI-Driven Customer Communications What Are They ?

AI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities. Here we take a look at the histroy of where AI customer conversations came from and what it’s good at right now, and finally take a peek into the future for even more exciting things to come.

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Chatbot Trends for 2020

Chatbot Trends for 2020

The future use cases of chatbots and voice assistants are almost unlimited and we can expect to make fundamental progress in 2020. Let’s take a look at 5 major chatbot trends of 2020.

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Image of man holding a post it saying A Satisfied Customer is the Best Business Strategy of All

3 Ways to Drive Customer Loyalty

AI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities. Here we take a look at the histroy of where AI customer conversations came from and what it’s good at right now, and finally take a peek into the future for even more exciting things to come.

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How Covid-19 Will Accelerate Conversational Tech Part 1 | Webio

How the Covid-19 Will Accelerate Conversational Tech Part 1 - Instant Digital Transformation

Businesses have had to go “instantly remote”. Working from home is now an imperative. No conversations about company policy, whether employees liked it or not, it is just the simple issue of just being able to continue operating.

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Communicating with Agents and Customers Is More important then Ever

Communicating with Agents and Customers Is More important then Ever

Webio's Mark Oppermann talks with Smocialite's Phil Stubbs about helping others in this challenging time and discusses what we could and should be doing for customers, agents and the business.

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Walton family from 1970s US tv programme

Employees Remote Working? You must have a Goodnight Jim-Bob

In this post we will share some of the things Webio has introduced to make the transition to remote working easier. Our team are not contact centre agents remote working, but you may find some of the simple ideas may add just as much value as the more complex ones.

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5 Steps to Setting Up Contact Centre Agent Remote Working with Messaging

In these fast moving and uncertain times, many business are facing challenges and in particular contact centres and businesses that have the need to engage with customers and facilitate their regular customer conversations.

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Illustration showing two people standing beside an ISO 27001 certificate that represents Webio getting its accreditation

What Does ISO 27001 Information Security Cert. Mean to Webio Customers

We’re now ISO 27001 certified, making Webio one of the few platforms in our field to meet the highest internationally recognized security standard. But what does this mean for our clients?

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Chatbots in Debt Collections image shows illustration of a call centre agent on the left, a Webio chatbot on the right and a phone with text messages in the middle

Chatbots in Debt Collections: Why They Are Good for You and Your Customers

We are now living in a digital world and adopting a digital approach to debt collection and engaging with customers via digital conversations is becoming more and more mainstream. Yes, there are companies that are somewhat reluctant to take that step but, the industry is quickly evolving towards digitalisation, automation and AI and here are some things that you need to know:

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Will Chabots Collect My Customers Payments?

Will Chatbots Collect My Customers Payments?

The world of collections and recoveries won’t be immune to this new wave of AI and high levels of automation. The role of human collections agents are destined to change with agents becoming more skilled and their role focused primarily on complex negotiations and organising arrangements with customers rather than on low value routine customer engagements.

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Customer Service is all about Connected Conversations

In this increasingly competitive environment, the demand for instant and accurate customer service is going to be prerequisite capability. In this world of infinitely connectable application and application stores, you will need a way to have connected conversations.

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THE 1,2,3s OF CUSTOMER ENGAGEMENT AUTOMATION

The 1,2,3's of Customer Engagement Automation - Messaging, Bots and Agents [Webinar ]

The ability to capitalise on all that customer engagement automation has to offer has never been more important - from better management of customer conversations, taking pressure off agents and the business, to ensuring that customers feel confident in the support and service the business can deliver.

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How Covid-19 Will Accelerate Conversational Tech Part 1 | Webio

How the Covid-19 Will Accelerate Conversational Tech Part 1 - Instant Digital Transformation

Businesses have had to go “instantly remote”. Working from home is now an imperative. No conversations about company policy, whether employees liked it or not, it is just the simple issue of just being able to continue operating.

VIEW
Communicating with Agents and Customers Is More important then Ever

Communicating with Agents and Customers Is More important then Ever

Webio's Mark Oppermann talks with Smocialite's Phil Stubbs about helping others in this challenging time and discusses what we could and should be doing for customers, agents and the business.

VIEW
Walton family from 1970s US tv programme

Employees Remote Working? You must have a Goodnight Jim-Bob

In this post we will share some of the things Webio has introduced to make the transition to remote working easier. Our team are not contact centre agents remote working, but you may find some of the simple ideas may add just as much value as the more complex ones.

VIEW

5 Steps to Setting Up Contact Centre Agent Remote Working with Messaging

In these fast moving and uncertain times, many business are facing challenges and in particular contact centres and businesses that have the need to engage with customers and facilitate their regular customer conversations.

VIEW
Conversational Customer Engagement - The Key to Innovation and Collections Success

Conversational Customer Engagement - The Key to Innovation and Collections Success - E-Book

In this ebook, we look at what it means to be innovative in debt collections and how to create engaging customer experiences, the scale of the shift to messengers and just why moving to a conversational customer engagement model is the key to success.

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Illustration showing two people standing beside an ISO 27001 certificate that represents Webio getting its accreditation

What Does ISO 27001 Information Security Cert. Mean to Webio Customers

We’re now ISO 27001 certified, making Webio one of the few platforms in our field to meet the highest internationally recognized security standard. But what does this mean for our clients?

VIEW
Chatbots in Debt Collections image shows illustration of a call centre agent on the left, a Webio chatbot on the right and a phone with text messages in the middle

Chatbots in Debt Collections: Why They Are Good for You and Your Customers

We are now living in a digital world and adopting a digital approach to debt collection and engaging with customers via digital conversations is becoming more and more mainstream. Yes, there are companies that are somewhat reluctant to take that step but, the industry is quickly evolving towards digitalisation, automation and AI and here are some things that you need to know:

VIEW
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METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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