Chatbots are the hot thing right now. Many surveys claim that XX% of companies plan to deploy a chatbot in Y years. However, where did it all start? Where are we now? In this article, we try to answer these questions.
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Chatbots are the hot thing right now. Many surveys claim that XX% of companies plan to deploy a chatbot in Y years. However, where did it all start? Where are we now? In this article, we try to answer these questions.
VIEWAdvertisers are finding new ways and places to plug products and as conversational interfaces go from strength to strength, messaging apps and voice-first interfaces like WhtasApp and Alexa are garnishing attention as brands are shift to platforms and formats that they know customers are engaged with
VIEWIf the end of 2017 is any indicator, 2018 will be the year that Messenger becomes the single most important channel for brands, companies, retailers and individuals to interact with their audiences. Here’s how
VIEWArtificial intelligence is overhyped--there, we said it. It's also incredibly important. Superintelligent algorithms aren't about to take all the jobs or wipe out humanity. But software has gotten significantly smarter of late. It's why you can talk to your friends as an animated poop on the iPhone X using Apple's Animoji, or ask your smart speaker to order more paper towels. Tech companies' heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.
VIEWMaking e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.
VIEWFacebook Messenger surpassed another milestone, topping 1.3 billion monthly users.
VIEWHow do brands match automation with a more ‘human’ element, when venturing into marketing or customer service communications on messaging apps.
VIEWLeading tech providers are planning strategies based on an AI-enabled future. Apple, Dell, Facebook, Google, Microsoft and Samsung are some of the companies that have acquired AI startups and are developing new platforms for AI progress. AI is saving users time by reducing the amount of choices and decisions they need to make.
VIEWThe power of ‘layering in’ is that it is compounding. You are not only communicating effectively with the customer (engagement), but also decreasing your cost of contact (through automation) while also gathering more customer information (intelligence). Webio have found similar advantages in layering in human interaction into the automated conversation. Small changes in organisational habits such as data gathering at the point of customer interaction, can become part of an overall effort to transform your customer engagement and your business.
VIEWA conversation that starts badly will end badly. Did you ever get off on the wrong foot when someone said the wrong thing, perhaps to be funny? Maybe you were hangry (that’s hungry and now angry for those without kids). It doesn’t matter, with a quick turn of their shoulder you are now looking at that person's back as they walk away. We started talking before we started listening. How much better would a customer conversation be if it started with....
VIEWThe collections industry is facing huge changes. There are three key elements that is driving this change that will have seismic effects over how collections teams engage with their customers over the next 24 -36 months.
VIEWThe explosion in conversational customer engagement has created opportunity, but it can also be daunting knowing where to start. Happily, it doesn't have to be. If you want to start engaging conversationally with your customers, there are some simple steps to get you started.
VIEWConversational forms offer an innovative and exciting way to collect data that provides customer with a more enjoyable, personalised and memorable experiences. The addition of AI and chatbots into the mix will invigorate current contact process and allow the business to become more flexible, efficient and effective in guiding customer conversations to the next step.
VIEWOur lives are full of forms. Our online customer experience is full of forms. They are a key input into enterprise conversations but often they simply don’t work, they are static, and customers don’t fill them out. Now forms themselves have become conversational.
VIEWForms are fast becoming an essential part of the customer contact arsenal and are reducing agent interaction times, reducing costs, and improving customer experience. Webio’s addition of ‘conversational forms’ means that the Enterprise can effectively collect data as part of a digital messaging or online conversation by asking questions, one at a time, just like a real-conversations, which customers love.
VIEWCustomer Experience is still on trend for 2019, with customers demanding personalized, frictionless experiences and businesses rushing to meet their demands and deliver them. It is predicted that more and more businesses are making customer experience a top priority. So, what should you be looking at as you move into 2019.
VIEWWith the introduction of conversational messaging, this reality is quickly shifting. Collections agents, with the power of digital conversations, now have the opportunity to optimise their performance and handle multiple customer conversations concurrently. Imagine 1 agent managing 10 customer conversations...this is the new reality of collections.Check out this webinar which shows how it is done.
VIEWThe power of ‘layering in’ is that it is compounding. You are not only communicating effectively with the customer (engagement), but also decreasing your cost of contact (through automation) while also gathering more customer information (intelligence). Webio have found similar advantages in layering in human interaction into the automated conversation. Small changes in organisational habits such as data gathering at the point of customer interaction, can become part of an overall effort to transform your customer engagement and your business.
VIEWA conversation that starts badly will end badly. Did you ever get off on the wrong foot when someone said the wrong thing, perhaps to be funny? Maybe you were hangry (that’s hungry and now angry for those without kids). It doesn’t matter, with a quick turn of their shoulder you are now looking at that person's back as they walk away. We started talking before we started listening. How much better would a customer conversation be if it started with....
VIEWCustomer expectations continue to rise yet the ability of businesses to meet these expectations is going down. Expectations are set not just by your best competitor but by the best companies anywhere that your customers do business with. Every customer, even the needy ones, deserves and expects to be welcomed with a simple “How can I be of help?”. We need to start a conversation. In the new world of conversational interfaces such as Facebook Messenger, WhatsApp and Amazon Alexa we are faced with a new type of challenge. This paper looks at how to engage with customers as they progress along their journey. Be where your customers are and give them fast, accurate responses to their queries and efficient resolution to their problems. All with a smile
VIEWThe collections industry is facing huge changes. There are three key elements that is driving this change that will have seismic effects over how collections teams engage with their customers over the next 24 -36 months.
VIEWThe collections and customer engagement landscape has changed rapidly and this pace of change and shows no signs of slowing down. The cost of collections has almost doubled over past 3 to 4 years with many collections organisations and teams making changes to address this challenge. This webinar will look at how award winning collections' teams operate today and what does success look like for them.
VIEWThe explosion in conversational customer engagement has created opportunity, but it can also be daunting knowing where to start. Happily, it doesn't have to be. If you want to start engaging conversationally with your customers, there are some simple steps to get you started.
VIEWConversational forms offer an innovative and exciting way to collect data that provides customer with a more enjoyable, personalised and memorable experiences. The addition of AI and chatbots into the mix will invigorate current contact process and allow the business to become more flexible, efficient and effective in guiding customer conversations to the next step.
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