As consumers, we’ve widely welcomed artificial intelligence and machine learning into our daily lives. “Smart” speakers, facial recognition on our phones, targeted ads we love to hate — these are just some of the AI-powered technologies all around us. But inside companies, the status of adoption is more of a mixed bag.
VIEWWhen using automated assistants, it’s extremely important to create rules that decide when a query needs to be handed off to a live advisor. There are many situations where this can prove critical. For instance, when automated assistants are dealing with overly complex queries that only a live advisor would be able to manage. More...
VIEWIn his article in the Irish Times, Seán Duke talks to leading thinkers and innovators in the conversational AI space and where it is going with AI chatbots, the pitfalls the opportunities and how design is of the utmost importance.
VIEWConversational AI, which uses Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Advanced Dialog management, and Machine Learning (ML), are likely to pass the Turing Test and provide a more realistic experience than traditional chatbots. Most of us have had interactions on websites with chatbots that were less than satisfactory, leaving us to resolve our issues some other way.
VIEWAs businesses embrace real-world applications of AI-based chatbots and voice-powered assistants, investments and acquisition action in the space are growing year on year
VIEWWith more and more evolution, Conversational AI is advancing at a great pace and making it possible for machines to interact with humans via natural language. Here are some of the Conversational AI trends that Ajay Kapoor covered in a recent article on Artificial Intelligence in Plain English.
VIEWWhen the Covid-19 pandemic struck, in many cases making digital the only channel through which customers could interact with brands, Forrester saw a significant uptick in inquiries related to accessibility, mostly from companies getting serious about accessibility for the first time. The pandemic served as a wake-up call not just about the importance of digital accessibility but about its benefits, like:
VIEWOur very own Cormac O'Neill, spoke with Ian Curran from the Journal,ie to discuss AI and just how important it will be not only in 2021, from the hype around AI and confusing basic automation to applying deeper AI.
VIEWNot having automated debt collection comes with a cost. We see companies bemoaning the high resource costs, high agent turnover and poor response rates. On the flip, there are compelling benefits to going automated with debt collection.
VIEWDebt collectors know all too well how their debtors ignore phone calls and toss letters away, and even if they manage to contact customers, they often don’t get their payment. There must be a better way to connect with customers that keeps both you and them smiling. It’s conversational customer engagement via multichannel messaging.
VIEWConsumers are up to their eyeballs in debt and often have multiple creditors knocking on their doors. Since the pressure is on, consumers need to know their rights and obligations, and creditors need to abide by the regulations that govern the credit and collections industry.
VIEWThe way we speak to customers who are in debt is important if we want to maintain good relationships and have successful outcomes. Here are six smart ways to engage with customers across the debt cycle, making difficult conversations easy and ensuring increased engagement rates that positively impact cashflow.
VIEWThe looming cost of living crisis is forcing businesses to reassess their debt collection approach and those that switch to conversational customer engagement solutions are reaping the benefits.
VIEWWe’re on a mission to completely rethink the way payments conversations take place because we know that some customer conversations about payments can be tricky. And we want to make them a little bit easier, especially as the cost of living crisis looms.
VIEWAdvances in digital debt collection technology, especially in the area of multichannel conversational AI messaging, has changed the way businesses engage with their customers about their debt. This blog is a summary of a webinar presented by Webio’s Mark Opperman and Andy Turner. It looks into the why and how of modernising your debt collection practices.
VIEWIn Episode 261 of the Voicebot Podcast with Bret Kinsella takes a step back to review the top stories of the past six months in Voice AI. Long-time notable industry leaders Sarah Andrew Wilson, former CCO at Matchbox.io before Volley acquisition and Paul Sweeney, head of product at Webio, join Eric Schwartz and Bret Kinsella in discussing topics ranging from Amazon’s new Astro Robot operating in the real world to new enterprise applications for voice.
VIEWWebio CEO, Cormac O'Neill, chats to Karl Fitzpatrick on South East Radio's "Business Matters" program. They talk about how businesses need to change their approach to debt collection, especially in this time of financial pressure. Using conversational AI, the Webio platform seeks to improve engagement between businesses and their customers.
VIEWSome businesses look to use APIs because they want to expand their reach to new customers, others are motivated by government and industry standards, and others just want to ensure that their business is continuing on its digital journey. Regardless, APIs are coming to every industry and you need to be prepared. But for many, the idea of using APIs in customer conversations can be intimidating with many unanswered questions.
VIEWIf you are keen to get a better understanding of how AI and Machine Learning in debt collection works then this session is for you. Not full of jargon, we will take a practical approach to explain how it works and what is possible. Sign up or listen on-demand.
VIEWIf you are keen to get a better understanding of how AI and Machine Learning in debt collection works then this session is for you. Not full of jargon, we will take a practical approach to explain how it works and what is possible. Sign up or listen on-demand.
VIEWThis debt collection customer engagement series of webinars will delve into the key areas of customer engagement in this digital age. We have moved on from traditional channels of diallers and phone calls to messaging, digital assistants, automation, AI and APIs.
VIEWIn this 35-minute session, we will examine which digital channels are working best for debt collection and how to maximise both chatbot and agent engagement to get the right result for the customer and the business.
VIEWInterview with Robert Upton-Moir from Skewb about helping Utilities overcome their customer engagement challenges and how digital is playing a key role
VIEWIn this debt collection webinar series, we are going to unpack automation and its impact on customer engagement, productivity and conversation outcomes. 100% automation should never be the goal, but rather automation with human touch should be at the heart of any digital debt collection customer engagement strategy.
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