WhatsApp messaging platform enjoys a 40% increase in usage, rising to 51% for countries in the late phase of the Coronavirus pandemic
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WhatsApp messaging platform enjoys a 40% increase in usage, rising to 51% for countries in the late phase of the Coronavirus pandemic
VIEWA new report by GlobalWebIndex highlights changes in consumer behaviour during the coronavirus pandemic
VIEWThe UK government has asked mobile carriers like Vodafone, EE, o2 and Three to send an emergency coronavirus messaging alert today on their behalf.
VIEWWhatsApp is in talks to set up a dedicated NHS chatbot to allow people to access basic information about the coronavirus pandemic, sources with knowledge of the discussions told the Guardian, as the messaging service seeks to shed its growing reputation as a hub for disinformation about the pandemic.
VIEWThe connected, digital economy — and the many players who enable business within and across the ecosystems that support it — is helping enterprises, workers and consumers continue to interact and do business, even as the virus continues to spread. Even if the way we all do business may be different in the short term — and, quite possibly, the long term.
VIEWAI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities. Here we take a look at the histroy of where AI customer conversations came from and what it’s good at right now, and finally take a peek into the future for even more exciting things to come.
VIEWThe future use cases of chatbots and voice assistants are almost unlimited and we can expect to make fundamental progress in 2020. Let’s take a look at 5 major chatbot trends of 2020.
VIEWAI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities. Here we take a look at the histroy of where AI customer conversations came from and what it’s good at right now, and finally take a peek into the future for even more exciting things to come.
VIEWBusinesses have had to go “instantly remote”. Working from home is now an imperative. No conversations about company policy, whether employees liked it or not, it is just the simple issue of just being able to continue operating.
VIEWWebio's Mark Oppermann talks with Smocialite's Phil Stubbs about helping others in this challenging time and discusses what we could and should be doing for customers, agents and the business.
VIEWIn this post we will share some of the things Webio has introduced to make the transition to remote working easier. Our team are not contact centre agents remote working, but you may find some of the simple ideas may add just as much value as the more complex ones.
VIEWIn these fast moving and uncertain times, many business are facing challenges and in particular contact centres and businesses that have the need to engage with customers and facilitate their regular customer conversations.
VIEWWe’re now ISO 27001 certified, making Webio one of the few platforms in our field to meet the highest internationally recognized security standard. But what does this mean for our clients?
VIEWWe are now living in a digital world and adopting a digital approach to debt collection and engaging with customers via digital conversations is becoming more and more mainstream. Yes, there are companies that are somewhat reluctant to take that step but, the industry is quickly evolving towards digitalisation, automation and AI and here are some things that you need to know:
VIEWThe world of collections and recoveries won’t be immune to this new wave of AI and high levels of automation. The role of human collections agents are destined to change with agents becoming more skilled and their role focused primarily on complex negotiations and organising arrangements with customers rather than on low value routine customer engagements.
VIEWIn this increasingly competitive environment, the demand for instant and accurate customer service is going to be prerequisite capability. In this world of infinitely connectable application and application stores, you will need a way to have connected conversations.
VIEWThe ability to capitalise on all that customer engagement automation has to offer has never been more important - from better management of customer conversations, taking pressure off agents and the business, to ensuring that customers feel confident in the support and service the business can deliver.
VIEWBusinesses have had to go “instantly remote”. Working from home is now an imperative. No conversations about company policy, whether employees liked it or not, it is just the simple issue of just being able to continue operating.
VIEWWebio's Mark Oppermann talks with Smocialite's Phil Stubbs about helping others in this challenging time and discusses what we could and should be doing for customers, agents and the business.
VIEWIn this post we will share some of the things Webio has introduced to make the transition to remote working easier. Our team are not contact centre agents remote working, but you may find some of the simple ideas may add just as much value as the more complex ones.
VIEWIn these fast moving and uncertain times, many business are facing challenges and in particular contact centres and businesses that have the need to engage with customers and facilitate their regular customer conversations.
VIEWIn this ebook, we look at what it means to be innovative in debt collections and how to create engaging customer experiences, the scale of the shift to messengers and just why moving to a conversational customer engagement model is the key to success.
VIEWWe’re now ISO 27001 certified, making Webio one of the few platforms in our field to meet the highest internationally recognized security standard. But what does this mean for our clients?
VIEWWe are now living in a digital world and adopting a digital approach to debt collection and engaging with customers via digital conversations is becoming more and more mainstream. Yes, there are companies that are somewhat reluctant to take that step but, the industry is quickly evolving towards digitalisation, automation and AI and here are some things that you need to know:
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