Insights and Inspiration

THOUGHT BOX

Why Facebook Messenger Will Dominate 2018

If the end of 2017 is any indicator, 2018 will be the year that Messenger becomes the single most important channel for brands, companies, retailers and individuals to interact with their audiences. Here’s how

VIEW
The WIRED Guide to Artificial Intelligence

The WIRED Guide to Artificial Intelligence

Artificial intelligence is overhyped--there, we said it. It's also incredibly important. Superintelligent algorithms aren't about to take all the jobs or wipe out humanity. But software has gotten significantly smarter of late. It's why you can talk to your friends as an animated poop on the iPhone X using Apple's Animoji, or ask your smart speaker to order more paper towels. Tech companies' heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.

VIEW
Artificial Intelligence and How it is Powering Customer Experience in Retail

Artificial Intelligence and How it is Powering Customer Experience in Retail

Making e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.

VIEW
1.3 Billion People Are Now Using Facebook Messenger Every Month

1.3 Billion People Are Now Using Facebook Messenger Every Month

Facebook Messenger surpassed another milestone, topping 1.3 billion monthly users.

VIEW
Mobile Messaging Apps to Drive Customer Engagement Should Your Company Use Them?

Mobile Messaging Apps to Drive Customer Engagement Should Your Company Use Them?

How do brands match automation with a more ‘human’ element, when venturing into marketing or customer service communications on messaging apps.

VIEW
AI Will Save Customers Time and Enhance Their Overall Experiences.

AI Will Save Customers Time and Enhance Overall Experience

Leading tech providers are planning strategies based on an AI-enabled future. Apple, Dell, Facebook, Google, Microsoft and Samsung are some of the companies that have acquired AI startups and are developing new platforms for AI progress. AI is saving users time by reducing the amount of choices and decisions they need to make.

VIEW
Chatbots vs conversational commerce: What's the difference? | My Customer.com

Chatbots vs conversational commerce: What's the difference?

Making e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.

VIEW
Strive to Infatuate Your Customers

Strive to Infatuate Your Customers

You shouldn’t merely focus on providing customers with a satisfying experience. Rather aim to deliver them a string of experiences that keep them perpetually infatuated says Gabor George Burt.

VIEW
Improving Customer Experiene image.  Two converation bubbles with a thumbs up for 5 star customer experience

Top Tips on Improving Customer Experience

Businesses that get customer experience right, there is huge opportunity to gain new customers, keep the customers you already have, and charge ahead of the competition. If invigorating and improving customer experience seems like an insurmountable task, it isn’t. Here are some ideas to get the creative juices flowing.

VIEW
Why Chatbots Must Be Part of your Digital Customer Engagement Strategy

Why Chatbots Must Be Part of your Digital Customer Engagement Strategy

The is little doubt that chatbots are here to stay and they are only going to get better as artificial intelligence improves and business gain more experience in how best to utilise them. The benefits of chatbots just cannot be ingnored, they are revolutionising customer engagement and customer experience. Customers are demanding more personalised customer experiences and businesses are being forced to review how they engage with customers and how technology can play a part in closing the gap between what customers want and what the business is able to deliver.

VIEW
WhatsApp is Here and Webio is Ready !

WhatsApp is Here and Webio is Ready !

At long last it is here... WhatsApp for business API has been launched and we are ready!! Webio can now enable businesses of all sizes to connect with their customers via WhatsApp. With over 1.5 billion WhatsApp users worldwide and 65 billion WhatsApp messages sent daily, the need to engage with customers in this channel is obvious.

VIEW
Will Robots Collect My Customers Payments?

Will Robots Collect My Customers Payments?

Like money, data can flow easily across geographies and it commands an intrinsic value -- the insight generated from data helps deliver benefits to individuals, businesses, and governments alike. However, raw data is not powerful on its own. This post looks at how to harness data.

VIEW
Webio 's 2018 Conversational Interface Conference - ConverCon - Officially  Launched

Webio 's 2018 Conversational Interface Conference - ConverCon - Officially Launched

It's official. Webio 's Conversational Interface Conference, ConverCon is returning to Dublin. The first conference dedicated to conversational interfaces will see experts from industry-leading platform players - Google, Amazon, Microsoft and Facebook - joining Webio and other companies active in this space to have open and frank conversations with one another about what it will take for this technology.

VIEW
Data: The New Currency

Data: The New Currency

Like money, data can flow easily across geographies and it commands an intrinsic value -- the insight generated from data helps deliver benefits to individuals, businesses, and governments alike. However, raw data is not powerful on its own. This post looks at how to harness data.

VIEW
Cognitive Computing: Future of Artificial Intelligence

Cognitive Computing: Future of Artificial Intelligence

Cognitive Computing, Artificial Intelligence and Machine Learning are the three buzz words of today's IT era. From smart homes, to self-driving cars, to digital assistants, we have seen that machines can speak, hear, write, read and learn but the main question is can they understand? Can they make their own decision? Can they respond without being pre-programmed?

VIEW
Conversational Middleware and What It Means for Customer Engagement

Conversational Interfaces and What It Means for Customer Engagement

By 2020 over 75% of US Households will have a Voice-First device in their homes. Today, over 20% of mobile phone-based searches are now initiated by voice instruction. In 2016 it was reported that Messenger and WhatsApp processed more than 60bn messages a day. That's three times the size of SMS. Today there are probably over 100bn daily messages. Conversational interfaces are here to stay so what does this mean for customer engagement?.....

VIEW

Top 5 “Award Winning” Collections and Customer Engagement Tips from 2018

From improving customer engagement in new and existing channels, introducing AI chatbots to manage low-value conversations to taking and easily process payments via messaging app, many collections team took their first steps into this whole new world of AI and customer messaging that helped them reduced collections costs and improved collections and agent productivity.

VIEW
Improving Customer Experiene image.  Two converation bubbles with a thumbs up for 5 star customer experience

Top Tips on Improving Customer Experience

Businesses that get customer experience right, there is huge opportunity to gain new customers, keep the customers you already have, and charge ahead of the competition. If invigorating and improving customer experience seems like an insurmountable task, it isn’t. Here are some ideas to get the creative juices flowing.

VIEW
Why Chatbots Must Be Part of your Digital Customer Engagement Strategy

Why Chatbots Must Be Part of your Digital Customer Engagement Strategy

The is little doubt that chatbots are here to stay and they are only going to get better as artificial intelligence improves and business gain more experience in how best to utilise them. The benefits of chatbots just cannot be ingnored, they are revolutionising customer engagement and customer experience. Customers are demanding more personalised customer experiences and businesses are being forced to review how they engage with customers and how technology can play a part in closing the gap between what customers want and what the business is able to deliver.

VIEW

Best-of-Breed Collections, What It Looks Like, What You Can Learn for Immediate Results

The collections and customer engagement landscape has changed rapidly and this pace of change and shows no signs of slowing down. The cost of collections has almost doubled over past 3 to 4 years with many collections organisations and teams making changes to address this challenge. This webinar will look at how award winning collections' teams operate today and what does success look like for them.

VIEW
How Webio and WhatsApp for Business Will Change Customer Engagement in Your Business [On Demand Webinar]

How WhatsApp for Business Will Change Customer Engagement in Your Business

WhatsApp for business API has been launched . This webinar gives an introduction into what this means to businesses and how to maximise this new channel for the business and customers. Learn how to enable your business to engage with your customers in the channel they use most.

VIEW
WhatsApp is Here and Webio is Ready !

WhatsApp is Here and Webio is Ready !

At long last it is here... WhatsApp for business API has been launched and we are ready!! Webio can now enable businesses of all sizes to connect with their customers via WhatsApp. With over 1.5 billion WhatsApp users worldwide and 65 billion WhatsApp messages sent daily, the need to engage with customers in this channel is obvious.

VIEW
Will Robots Collect My Customers Payments?

Will Robots Collect My Customers Payments?

Like money, data can flow easily across geographies and it commands an intrinsic value -- the insight generated from data helps deliver benefits to individuals, businesses, and governments alike. However, raw data is not powerful on its own. This post looks at how to harness data.

VIEW
Webio 's 2018 Conversational Interface Conference - ConverCon - Officially  Launched

Webio 's 2018 Conversational Interface Conference - ConverCon - Officially Launched

It's official. Webio 's Conversational Interface Conference, ConverCon is returning to Dublin. The first conference dedicated to conversational interfaces will see experts from industry-leading platform players - Google, Amazon, Microsoft and Facebook - joining Webio and other companies active in this space to have open and frank conversations with one another about what it will take for this technology.

VIEW
CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS