Combine metrics and KPIs in one, or more, visually understandable dashboard.
Monitor campaigns, message status, agent activity and more, and extract meaningful data to help make data-driven decisions to improve conversation and business outcomes.
Powerful filters allow you to access the information you need, such as filtering by: Customer ID, Campaign or Agent.
Or filter by the many Propensity labels e.g:
Account Enquiry, Potential Payment or Health Vulnerability.
An example of a secondary level dashboard is the Agent Activity Dashboard which gives data on Avg Answer Time by Agent; Messages Sent by Agent; Time Spent Logged in by Agent; Agent Messages per Conversations...and more...
Pulse is Webio’s notification system that keeps you on top of your top KPIs across all dashboards. Alerts can be sent to email, mobile, Slack or through Zapier.
Review transcripts for quality control and learning, and keep records for a clear audit trail
View by date range a summary of messaging activity across channels in a single Reconciliation report
Track deliverability stats and understand the 'why' behind messages failures
Every action taken by agents and chatbots is recorded to provide transparency throughout.
This is not only useful for monitoring performance, but it keeps businesses on the right side of the applicable regulations.
Webio’s chatbots are under the control of the designers and will not go rogue and fabricate responses. All the conversational responses are strictly assessed before they are deployed.