AI and automation for credit and collections
Manage collections campaigns with 80% fewer resources and have agents focus on higher-value conversations
Embrace digital engagement and self-service to create customer journeys that work for customers
Remove friction and make it easier for customers to manage their debt and the business to collect
Webio leads the way in conversational AI with its specialised CLM created for the nuanced field of credit and collections. With this CLM, Webio manages the delicate balance between customer service and debt recovery, ensuring a respectful, effective and compliant interaction with customers.
The AI technology built by Webio is founded on Entity Extraction (pieces of data, e.g dates and postcodes), Intent Recognition (understanding what customers are saying or want to do) and Propensity Guidance (knowing the most likely outcome and routing accordingly). These are used together to conduct a meaningful conversation with customers and to resolve their queries quickly and effectively.
Learn How Webio's AI & Automation Works
Have fewer agents but more conversations as Webio's AI agents consistently automate over 75% of customer conversations via multiple digital channels while leaving live agents to focus on more complicated conversations.
Smart tools and scheduling reduce the amount of time and resources need to manage campaigns.
Agents love it, customers love it, the business loves it.
More About Agent Interface for AI EngagementSelf-Service Studio is a portal where customers can manage their debt themselves with the guidance of conversational AI. Customers can check their accounts, make payments, set up payment plans and provide promises-to-pay.
Allow customers to fill in forms from within the digital conversation. Forms such as Income & Expenditure forms can quickly be taken care of and the data used immediately to handle the query.
More About Self-Service Studio
Webio's intent recognition spots signs of customer vulnerability and then guides the customer down the best route to help them resolve their issue.
Furthermore, conversational AI for customer engagement eliminates the pressure on customers to talk with agents live on the phone, giving them more control, which results in quicker and more considered responses.
Improving RPC rates, reducing cost per £ collected, and reigniting conversations with 'unresponsive' DCA closed customers are just some of the metrics that AI-assisted customer engagement positively impact.
Customers appreciate messaging channels such as webchat and WhatsApp for their convenience and flexibility without the awkwardness of speaking to a person about sensitive issues like debt.
If you need to improve your customer engagement, talk to us and we'll show you how AI and automation via digital messaging channels work.
You will love the Webio experience.
We promise.
