Digital channels are more effective in engaging with customers than letters and phone calls. Adding AI into the mix takes customer engagement to another level.
Webio’s AI makes managing conversations more efficient and effective. Delivering hyper-personalised engagement around specific customer needs at scale to result in better customer experiences and better business outcomes.
Understanding who your customer is when they start engaging, knowing what they want to do, routing the conversation down a hyper-personalised path and predicting the most likely outcomes is exactly what Webio’s AI does.
Webio’s AI customised collections language model (CCLM) is specifically trained for the credit and collections industry.
Webio’s AI responses are not the same as generative AI responses. No need to worry about rogue answers. All responses can be approved by the business to ensure compliance is met at every turn.
Improve agent performance and reduce workload with AI Co-Pilots. AI generates and ranks top response options, giving agents the best responses based on previous conversation outcomes.
No need for agents to write responses every time. Webio's AI removes all the heavy lifting from the agent's role and ensures prompt, compliant responses.
Starting with lower levels of automation, Webio clients have moved along their automation journey and are now operating a well-oiled machine, blending inbound and outbound chatbots with live agent engagement.
Maximising agent productivity, reducing costs and delivering a better customer experience, better than they ever did before.Read Success Story Request Demo
Not all customers who start to self-serve will complete it. Webio understands and manages customers that step away from their self-service journey.
Our conversational AI is the safety net that reengages, resolves the query or drops customers back into their self-service journey to continue to completion. Blending conversational AI drives completion rates and customer satisfaction.
You don’t need to be a programmer to use the simple and logical no-code drag-and-drop bot design tool. Visually build a bot with all the features at your fingertips. And tap into the library of best-practise bots to kick-off your bot building endeavours.More about the AI Bot Builder
If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works.
You will love the Webio experience.