AI Agents Specifically Designed to Understand and Manage Debt Collection Conversations
AI trained with the unique language and requirements of collections and adhering to regulations.
Quickly identify vulnerable customers and manage guide them on a hyper-personalised journey.
Seamlessly bring in live agents where needed, especially for vulnerable customers
Let’s face it: traditional chatbots follow scripts. They’re great for simple Q&A,
but struggle when conversations get tricky. Webio’s AI Agents are different. With powerful NLP, they:
Intent Recognition picks up what the customer is revealing and labels it (e.g. Vulnerable, Payment) to equip the agent for further actions.
Gather entities, such as dates, from within an unstructured response without having to ask for each piece separately.
AI offers a selection of the most effective reponse options to the agent to choose from thus relieving pressure and increasing productivity.
Quickly see the main thread of a conversation without reading the whole transcript, which is useful if an agent is coming back to or taking over a conversation.
AI uses customer intents to determine the best conversation route. Also, AI agents will only hand over to agents when they cannot deal with a query themselves.
Have an intelligent copilot work alongside agents to advise them using response suggestions, and to sound alerts when issues are flagged, e.g. ID&V has expired.
Improving RPC rates, reducing cost per £ collected, reigniting conversations with 'unresponsive' DCA closed customers are some of the metrics that effective customer engagement positively impact.
Moving the needle in the right direction is what Webio does.
Webio enhances compliance in all AI agent conversations, keeping companies aligned with regulations.
With our Custom Language Model, Webio offers full control over language use, guiding conversation design and providing agents with pre-approved, effective responses for quick, accurate engagement. Script transcripts support quality control, training, and audits.
Just started or never used AI agents or auto-agents (chatbots)?
Don't worry, we work hand-in hand with all our customers to ensure that every customer engagement campaign delivers success.
Schedule a quick demo of the Webio’s AI Agents and see exactly how they work and ohow they are not the same as a chatbot.
See what they can deliver for your customers, agents and your business metrics.
If you need advice on how to improve your customer engagement talk to us.
You will love the Webio experience.
We promise.
