Manage automated digital
messaging at scale
Reach your customers when and how they choose across multiple channels
Engage customers with understanding for positive results
Keep your collections process on track by using debt collection software with automated workflow, such as sending timeous payment reminders and next-step prompts. What is more, Webio users benefit from functions like scheduling, campaign management and advanced bot design tools. Webio Reengage automates your follow-up strategy to contact customers that have gone quiet.
With automated collections technology, agents can manage multiple customer conversations at the same time as the threads are asynchronous. Undeniably, the numbers show that automated debt collection produces better results.
AI, custom language models and Natural Language Processing are used powerfully in AI agent design for debt collection. These collections AI agents can quickly take care of more than half of customer interactions which means you can do more with fewer resources.
Stepping up to the next level of AI, these digital assistants can recognise sentiment, intent and context, and can then guide the conversation down the best route for a successful outcome. Where there are situations that need human judgments, live agents will take over.
What is the difference between a chatbot and AI Agent?, there is a difference.
How you speak to customers makes all the difference in how they respond. Webio’s automated debt collection software uses conversational AI to facilitate empathetic two-way customer conversations. Additionally, propensity guidance can help spot a customer in trouble and can steer them down the best route.
Being customer-centric also means offering a smooth customer experience, for example, making it easy to pay by with self-service payment gateways.
More about debt collection softwareAPI integration gives you access to an immediate, single version of the truth and this data can be fed into personalised conversations with each customer.
It also saves time as you don’t have to ask for information you already have in your system. And there will be fewer frustrating errors like asking for a payment that has already been made.
Since Webio records every conversation, there is a secure and transparent audit trail.
All the regulations covering debt collection can be encoded into the software so you can sleep well at night knowing all is well with your compliance.
More about debt collection regulations
If you need to improve your customer engagement, talk to us and we'll show you how AI and automation via digital messaging channels work.
You will love the Webio experience.
We promise.
