Meet Webio’s AI Agents for
Debt Collection

Designed to understand and manage customer collections conversations

Smarter Conversations Start Here

 

Webio's AI Agents

Engaging Customers, Delivering Results

 

Webio’s AI Agents don’t just chat – they act. 

From understanding intent to completing conversations, Webio AI Agents streamline customer conversations, blending AI precision with live agent support when needed.

More collections, happy productive agents, and reduced costs – all in one place.

What Makes Webio’s AI Agents Different?

Webio’s AI Agents are more than automated tools – they’re your digital collections team

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AI Agents Specialising in
Debt Collections

AI trained with the unique language and requirements of collections and adhering to regulations.

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Identify Vulnerable Early
in the Conversation

Quickly identify vulnerable customers and manage guide them on a hyper-personalised journey.

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Seamlessly bring in
Human Agents If Needed

Seamlessly bring in live agents where needed, especially for vulnerable customers

AI Agents That Connect, Not Just Respond

Webio’s AI Agents enables truly dynamic customer interactions. With the ability to understand complex, natural language conversations, our AI Agents go beyond traditional automated replies.

Instead of relying on static scripts, Webio’s AI Agents adapt to each customer’s input in real time, delivering a smooth and engaging experience that fosters deeper connections and higher engagement and better debt collection

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A Platform that Goes Beyond the Limitations of Chatbots
Chatbots automating conversation

How Webio’s AI Agents Work


Understand Intents

Identify what the customer wants, like setting up payments or addressing concerns

Extract Entities
Capture key details such as payment amounts, dates, and preferences for accurate, compliant interactions

Predict Outcomes
Gauge likelihood to pay or respond, enabling tailored follow-ups and prioritisation

Seamless Live Agent Handover
Pass conversations to live agents with full context when human input is needed.

AI Agents that “get” to the heart of what customers want to do

AI Agents that “get” to the heart of what customers want to do Webio’s AI Agents truly understand what customers want to achieve, extracting key details and even anticipating potential conversation outcomes.

Effortless interactions and improved efficiency that lead to successful collection results.

AI Agents vs. Traditional Chatbots

Webio’s Debt Collection AI Agents go beyond what traditional chatbots can offer

Feature Webio AI Agents Traditional Chatbots
Understanding Intent Smart, context-aware conversations Basic scripted responses
Personalisation Tailored interactions for each customer Generic, one-size-fits-all
Decision-Making Guides payment journeys intelligently Limited to basic flows
Live Agent Handover Context-aware transitions Often incomplete or awkward

Are Secure and Enhances Compliance

Many AI solutions are generic and not tailored to the needs of collections teams. Webio’s specialisation enhances compliance with industry specific regulations, making it a reliable for financial services.

Webio is more than business
Working hand in hand with customers to guide them through conversational messaging

New to AI Agents for Debt Collection?

Just started or never used AI Agents for debt collection.

Don't worry, we work hand-in hand with all our customers to ensure that every customer engagement campaign delivers success.

Experience Webio AI Agents for Yourself

Schedule a quick demo of the Webio’s AI Agents and see exactly how they work.

See what they can deliver for your customers, agents and your business metrics.

You will love the Webio experience.

We promise.



CONTACT US

Contact Us

Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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