NEWS STORIES

Online Collections Technology Think Tank logo laser lights background

Webio Brings Digital Customer Engagement to Collections Technology Think Tank

Webio's Mark Oppermann will be joining the 'Customer Engagement for the Digital Generation with Jonathan Booker, head of field collections at Snap Finance and Richard Sharp, Managing Director -Consumer Division at Oplo. They will be discussing how maximise customer engagement over digital channels and ensure that investments in technology are delivering tangible value to customers and the business.

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Awards logo for Credit and Technology Awards with Snap Finance and Webio logos above text for Finalists Innovations in Collections and Recoveries

Snap Finance and Webio Shortlisted for Innovations in Collections & Recoveries Award

Webio and Snap Finance have been shortlisted in the Innovation in Collections category at this year's Credit and Collections Technology Awards. Snap Finance embarked on a new chapter by doing something quite unique in the collection’s arena.

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Oplo and Webio are Finalists at Credit & Collections Technology Awards

Webio and Oplo are Finalists at Credit & Collections Technology Awards

Webio and Oplo have reached the finals of this years Credit and Collections technology Awards. Being recognized in the Customer Engagement Solution category. Formerly 1st Stop, Oplo have embraced conversational AI and really transformed how they engage with customers.

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Hoist Finance Launches WhatsApp Business in Italy with Webio

Hoist Finance Launches WhatsApp Business in Italy with Webio

This Enterprise solution enables Hoist Finance to engage more efficiently with customers over the world’s largest messaging platform. Using Webio’s conversational AI platform, Hoist Finance uses a web application to communicate in real-time with customers, assign conversations based on department, intelligent routing and auto responses as well as management reporting.

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Credit Excellence Awards Winners Logo

Webio Wins Best Use of Technology at Credit Excellence Awards

As specialists in credit, collections and payments customer engagement, Webio has been recognised for its ability to enable collections companies and teams to engage with customers in more intelligent ways by blending AI chatbots and live agent to ensure increased engagement rates.

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CCRI Conference logo with dates and times

Webio Brings Customer Engagement Automation to CCRi-Virtual Conference

Webio's Mark Oppermann will be speaking at CCRInteractive virtual conference. He will review how automating customer conversations is really having an impact during our current situation. And how many companies found themselves forced to add new channels of engagement and how automation helped business connect with and manage spike in customer queries about payment arrangements.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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