NEWS STORIES

Hoist Finance Launches WhatsApp Business in Italy with Webio

Hoist Finance Launches WhatsApp Business in Italy with Webio

This Enterprise solution enables Hoist Finance to engage more efficiently with customers over the world’s largest messaging platform. Using Webio’s conversational AI platform, Hoist Finance uses a web application to communicate in real-time with customers, assign conversations based on department, intelligent routing and auto responses as well as management reporting.

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Credit Excellence Awards Winners Logo

Webio Wins Best Use of Technology at Credit Excellence Awards

As specialists in credit, collections and payments customer engagement, Webio has been recognised for its ability to enable collections companies and teams to engage with customers in more intelligent ways by blending AI chatbots and live agent to ensure increased engagement rates.

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CCRI Conference logo with dates and times

Webio Brings Customer Engagement Automation to CCRi-Virtual Conference

Webio's Mark Oppermann will be speaking at CCRInteractive virtual conference. He will review how automating customer conversations is really having an impact during our current situation. And how many companies found themselves forced to add new channels of engagement and how automation helped business connect with and manage spike in customer queries about payment arrangements.

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Webio Client Snap Finance logo with picture of woman holding a phone with SMS messaging icons beside her

Snap Finance Takes a Unique Approach to Collections with Webio Chatbots and Conversational Messaging

Joining forces with Webio Snap Finance is ahead of the curve in bringing the latest in AI conversational technology to their business. Stepping outside the traditional contact norms to transform how their call centre and field collections agents engage with customers.

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Image of a blackboard with a child's rocketship drawing that depicts Webio being on the list of Top Startups to Watch in 2020

Webio is on the List of Top Startups to Watch in 2020

The Webio team is delighted that the company and our conversational middleware platform has been recognised by not one, not two, but three publications as one to watch in 2020.

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Webio Image of ISO 27001 Information Security Accreditiation Logo

WEBIO AWARDED ISO 27001 CERTIFICATION

Webio has achieved ISO 27001 certification making Webio one of the few platforms in our field to meet the highest internationally recognized security standard.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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