Awards season is well and truly here with many awards ceremonies being held closer to the end of the year due to the pandemic. As a result we have had been awarded two awards in the last two weeks and we are absolutely over the moon! The CCS awards took place during Vulnerability Awareness Week and a part of the Credit Festival and recognise success in the Collections and Customer Service industry
VIEWWebio and Oplo have won the Customer Engagement Awards at this years Credit and Collections technology Awards. Formerly 1st Stop, Oplo have embraced conversational AI and really transformed how they engage with customers and are delighted that this innovation has been recognised.
VIEWOur very own Cormac O'Neill sat down with the The Irish Advantage to talk about how it all started and how Webio is going from strength to strength. Andy why Webio's conversational AI platform is supercharging customer engagement and really impacting how credit and collection teams engage with their customers.
VIEWThe awards season is definitely here as Webio reaches the finals of Credit Awards 2020 in the Best Use of Technology - Customer Service, Collections & Recoveries category. Taking place virtually this year, Webio joins the list of worthy competitors all of whom will have their fingers crossed on November 5th.
VIEWWebio's Mark Oppermann will be joining the 'Customer Engagement for the Digital Generation with Jonathan Booker, head of field collections at Snap Finance and Richard Sharp, Managing Director -Consumer Division at Oplo. They will be discussing how maximise customer engagement over digital channels and ensure that investments in technology are delivering tangible value to customers and the business.
VIEWWebio and Snap Finance have been shortlisted in the Innovation in Collections category at this year's Credit and Collections Technology Awards. Snap Finance embarked on a new chapter by doing something quite unique in the collection’s arena.
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