NEWS STORIES

Enabling business to engage with customers over converstional messaging apps

Enabling Business to Engage with Customers over Conversational Messaging Apps

Webio's Cormac O'Neill talks to Silicon Republic about Webio and how they enable business to engage with customer via conversational messaging-SMS, WhatsApp

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Webio Wins Customer Engagement and Collections & Recoveries Awards

Webio Wins Customer Engagement and Collections & Recoveries Awards

Webio has been awarded the ‘Collections & Recoveries and Customer Engagement Solutions Awards at the Credit & Collections Technology Awards. These awards recognise excellence and innovation in the UK credit and collections industry.

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Fleet Mortgages Joins Webio’s Growing Client Base |  Webio News

Fleet Mortgages Joins Webio’s Growing Client Base

Latest customer win for Webio – Fleet Mortgages, the UK’s specialist buy-to-let lenders to enhance their customer engagement strategy using the Webio Conversational Interface. The partnership will further enhance Fleet’s already impressive client journey, improve staff efficiency and help drive increased sales.

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Webio Finalist in the 2018 Credit & Collections Technology Awards

Webio Finalist in the 2018 Credit & Collections Technology Awards

Webio has reached the finals in this year's Credit and Collections Technology Awards. Finalist in 5 categories, the team are delighted to be recognized for their excellence in innovation in the credit and collections space.

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Introducing WhatsApp for Customer Engagement  |  Webio News

Introducing WhatsApp for Customer Engagement

At long last it is here... WhatsApp for business API has been launched and we are ready!! Webio can now enable businesses of all sizes to connect with their customers via WhatsApp. With over 1.5 billion WhatsApp users worldwide and 65 billion WhatsApp messages sent daily, the need to engage with customers in this channel is obvious.

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ConverCon MC Patricia Scanlon and ConverCon Founder Paul Sweeney with Brian Herron from Each&Other pictured beside an Alexa Echo to announec the Conversational Interface Conference in Dublin

Webio 's 2018 Conversational Interface Conference - ConverCon - Officially Launched

It's official. Webio 's Conversational Interface Conference, ConverCon is returning to Dublin. The first conference dedicated to conversational interfaces will see experts from industry-leading platform players - Google, Amazon, Microsoft and Facebook - joining Webio and other companies active in this space to have open and frank conversations with one another about what it will take for this technology.

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METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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