This Enterprise solution enables Hoist Finance to engage more efficiently with customers over the world’s largest messaging platform. Using Webio’s conversational AI platform, Hoist Finance uses a web application to communicate in real-time with customers, assign conversations based on department, intelligent routing and auto responses as well as management reporting.
VIEWAs specialists in credit, collections and payments customer engagement, Webio has been recognised for its ability to enable collections companies and teams to engage with customers in more intelligent ways by blending AI chatbots and live agent to ensure increased engagement rates.
VIEWWebio's Mark Oppermann will be speaking at CCRInteractive virtual conference. He will review how automating customer conversations is really having an impact during our current situation. And how many companies found themselves forced to add new channels of engagement and how automation helped business connect with and manage spike in customer queries about payment arrangements.
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Joining forces with Webio Snap Finance is ahead of the curve in bringing the latest in AI conversational technology to their business. Stepping outside the traditional contact norms to transform how their call centre and field collections agents engage with customers.
VIEWThe Webio team is delighted that the company and our conversational middleware platform has been recognised by not one, not two, but three publications as one to watch in 2020.
VIEWWebio has achieved ISO 27001 certification making Webio one of the few platforms in our field to meet the highest internationally recognized security standard.
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