NEWS STORIES

Another Award Win for Webio at Collections and Customer Service Awards

Another Award Win for Webio at Collections and Customer Service Awards

Awards season is well and truly here with many awards ceremonies being held closer to the end of the year due to the pandemic. As a result we have had been awarded two awards in the last two weeks and we are absolutely over the moon! The CCS awards took place during Vulnerability Awareness Week and a part of the Credit Festival and recognise success in the Collections and Customer Service industry

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Webio and Oplo  Win Best Customer Engagement Award

Webio and Oplo Win Credit & Collections Customer Engagement Award

Webio and Oplo have won the Customer Engagement Awards at this years Credit and Collections technology Awards. Formerly 1st Stop, Oplo have embraced conversational AI and really transformed how they engage with customers and are delighted that this innovation has been recognised.

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Webio CEO Cormac O'Neill

Webio: Making difficult customer conversations easy

Our very own Cormac O'Neill sat down with the The Irish Advantage to talk about how it all started and how Webio is going from strength to strength. Andy why Webio's conversational AI platform is supercharging customer engagement and really impacting how credit and collection teams engage with their customers.

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Credit Awards Finalists Logo for Webio Best Use of Technology 2020

Webio are Finalists at Credit Awards 2020

The awards season is definitely here as Webio reaches the finals of Credit Awards 2020 in the Best Use of Technology - Customer Service, Collections & Recoveries category. Taking place virtually this year, Webio joins the list of worthy competitors all of whom will have their fingers crossed on November 5th.

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Online Collections Technology Think Tank logo laser lights background

Webio Brings Digital Customer Engagement to Collections Technology Think Tank

Webio's Mark Oppermann will be joining the 'Customer Engagement for the Digital Generation with Jonathan Booker, head of field collections at Snap Finance and Richard Sharp, Managing Director -Consumer Division at Oplo. They will be discussing how maximise customer engagement over digital channels and ensure that investments in technology are delivering tangible value to customers and the business.

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Awards logo for Credit and Technology Awards with Snap Finance and Webio logos above text for Finalists Innovations in Collections and Recoveries

Snap Finance and Webio Shortlisted for Innovations in Collections & Recoveries Award

Webio and Snap Finance have been shortlisted in the Innovation in Collections category at this year's Credit and Collections Technology Awards. Snap Finance embarked on a new chapter by doing something quite unique in the collection’s arena.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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