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Introducing WhatsApp for Customer Engagement  |  Webio News

Introducing WhatsApp for Customer Engagement

At long last it is here... WhatsApp for business API has been launched and we are ready!! Webio can now enable businesses of all sizes to connect with their customers via WhatsApp. With over 1.5 billion WhatsApp users worldwide and 65 billion WhatsApp messages sent daily, the need to engage with customers in this channel is obvious.

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ConverCon MC Patricia Scanlon and ConverCon Founder Paul Sweeney with Brian Herron from Each&Other pictured beside an Alexa Echo to announec the Conversational Interface Conference in Dublin

Webio 's 2018 Conversational Interface Conference - ConverCon - Officially Launched

It's official. Webio 's Conversational Interface Conference, ConverCon is returning to Dublin. The first conference dedicated to conversational interfaces will see experts from industry-leading platform players - Google, Amazon, Microsoft and Facebook - joining Webio and other companies active in this space to have open and frank conversations with one another about what it will take for this technology.

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We Are Hiring Come Work With Us

Come Work With Webio!

Webio is entering the second phase of our sales and marketing expansion journey in the UK, mainland Europe and US and we are looking for great talent to come and join us on this exciting journey.

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Webio Keeps Customer Conversations Flowing with Conversational Middleware

Webio Keeps Customer Conversations Flowing with Conversational Middleware

A leading water recycling utility in England and Wales has taken the plunge with Webio to introduce customer conversational messaging to increased customer engagement by over 7% instantly.

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Webio Hosts The Future of Customer Service CMMA Briefing

Webio Hosts 'The Future of Customer Service' at CCMA Briefing

Every industry is now open to disruption from either new players that combine digital and AI driven model, or from existing players that are taking service to a new level using digital and AI Conversational technologies are one of these transformational approaches. In this information sharing session we will take specific examples from Retail, Finance and Travel industries to show how there is a natural progression from Chat, to Messenger, and VoiceFirst systems, and how it is changing the worlds of customer service, customer contact, and the contact centre industry today.

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External picture of Microsoft HQ home to Webio 's  ConverCon - The Conversational Interface Conference

Webio Brings ConverCon - The Conversational Interface Conference Back to Dublin

Webio, the organisers of The Conversational Interface Conference have announced that ConverCon is coming back to Dublin. Taking place in Microsoft HQ - One Microspoft Place. Moving to a full-day gathering in an amazing venue like Microsoft will facilitate larger audiences and a full-day conference.

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Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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