Webio's Mark Oppermann will be joining the 'Customer Engagement for the Digital Generation with Jonathan Booker, head of field collections at Snap Finance and Richard Sharp, Managing Director -Consumer Division at Oplo. They will be discussing how maximise customer engagement over digital channels and ensure that investments in technology are delivering tangible value to customers and the business.
VIEWWebio and Snap Finance have been shortlisted in the Innovation in Collections category at this year's Credit and Collections Technology Awards. Snap Finance embarked on a new chapter by doing something quite unique in the collection’s arena.
VIEWWebio and Oplo have reached the finals of this years Credit and Collections technology Awards. Being recognized in the Customer Engagement Solution category. Formerly 1st Stop, Oplo have embraced conversational AI and really transformed how they engage with customers.
VIEWThis Enterprise solution enables Hoist Finance to engage more efficiently with customers over the world’s largest messaging platform. Using Webio’s conversational AI platform, Hoist Finance uses a web application to communicate in real-time with customers, assign conversations based on department, intelligent routing and auto responses as well as management reporting.
VIEWAs specialists in credit, collections and payments customer engagement, Webio has been recognised for its ability to enable collections companies and teams to engage with customers in more intelligent ways by blending AI chatbots and live agent to ensure increased engagement rates.
VIEWWebio's Mark Oppermann will be speaking at CCRInteractive virtual conference. He will review how automating customer conversations is really having an impact during our current situation. And how many companies found themselves forced to add new channels of engagement and how automation helped business connect with and manage spike in customer queries about payment arrangements.
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