Let Conversational Middleware sit between your business and your customers to enable seamless customer conversation flows across any channel at any-time.
Webio’s AI Agent works alongside agents assisting them in making quick, decisive responses that deliver optimum customer outcomes.
Webio’s Propensity-X predicts the most likely outcome of conversations as they happen routes, prioritises appropriately to efficiently and effectively manage each conversation.
Bring all channels together making a unified experience a reality. Effortlessly switch between channels across the entire customer journey.
Take what you are doing already, add layers of intelligence and automation to your customer engagement processes so it works better.
Not all inbound communications can be diverted. Eliminate the pain of unstructured inbound contact without breaking a sweat by adding intelligence and automated actions.
Proactive engagements across customer journeys are designed to reach out to customers with relevant, timely content that eliminates the need for inbound engagement.
Driving customer responses and achieving outcomes is driven by relevant, customer specific content, what we say, when and how we say it.
No more waiting! Let it all happen in an instant. Instant scheduling, instant uploads, instant agent routing,
instant campaigns and instant intelligence.
Webio allows you to engage with customers over channels they use today and in the future.
Provides a set of built-in capabilities or skills like Automation, Agent Handover, Profanity Filters, WebioPay payments, Conversational Forms etc.
Using Machine Learning and Propensity X enabling better business outcomes to be achieved.
Designed with the future in mind - new platforms, interaction types and channel additions are built in. Webio evolves as you do.
Seamlessly transfer customers from AI Chatbots to Live Agents' to offer a truly omni-channel experience
Independent of any single vendor and using the most widely-supported data formatting standards for ease of integration.
Allows for fine-grained control over all Webio actions, application access, and data transport.
Built with Amazon Web Services - resilient, scalable and secure. Security is ironclad - from our code, to our architecture, to our company practices.
Using machine learning to enable better decision making.