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Webio and Oplo  Win Best Customer Engagement Award

Webio and Oplo Win Credit & Collections Customer Engagement Award

The Webio and Oplo teams are the proud recipients of the Customer Engagement Solution Award at the 2020 Credit Collections Technology Awards. 

We are delighted to announce that Webio and Oplo (formerly 1st Stop) have won in the Customer Engagement Solution category at this year's Credit and Collections Technology Awards.

It was certainly nail-biting stuff at the virtual awards hosted by Credit Connect's Colin White on Thursday November 19th.  Even though it was online there was some tension and great excitement as the awards kicked off.

Facing off some stiff competition in the category from FICO, Esendex, Aryza, Destin, Paylink Solutions and IE Hub, this achievement is particularly special when you look at the strength of the other nominated finalists.

The Oplo-Webio team's submission, which focused on adopting a customer centric approach to lending, has recognized Oplo's use of Webio's conversational AI technology to transform customer engagement processes and agent performance by using conversational messaging, chatbots and automation. 

The effectiveness of the solution was especially prevalent during this pandemic where conversational messaging played a significant role in managing the spike in inbound customer queries, and engaging with customers to not only reassure them but to efficiently organise payment holidays and payment plans adjustments effortlessly. 

Commenting on their win, Richard Sharp, Oplo's Managing Director (Consumer Division) said, "We're over the moon to have won this award against such fierce competition in a hugely important category. In today's challenging environment the Webio conversational messaging platform continues to play a vital role in our customer engagement strategy. It allows us to engage with more customers than ever, we are more efficient than we have ever been and can now spend valuable time giving the extra support to those customers who really need it."

As this is a joint award, Mark Oppermann, Head of Sales and Marketing said of the win, "having great customers is the real award for any business but it's amazing when your work together receives such recognition. Oplo have been great to work with, their focus on engaging with their customers in such a positive way has been the key ingredient to both companies' success."

 

About the Awards
Returning for the 4th year, the Credit & Collections Technology Awards recognise, excellence and innovation in the UK credit and collections industry. Leading organisations will again compete for one of these prestigious Awards which are judged by an independent panel of industry experts.

The Awards examine excellence solutions in lending, credit and collections innovation. The range of categories reflects the widening compliance and best-practice standards in the sector which technological innovation needs to support. The Awards process offers entrants the opportunity to showcase their achievements. 

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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