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Webio Engaging Conversational Forms from Typeform shown on a mobile and tablet

How to Reduce a 25 min Customer Call to 5 mins with Engaging Conversational Forms *Webinar Jan 22*

Date:  Tuesday January 22nd  at 11:00am

Duration: 30 mins

Gathering important data from customers can be a challenge especially when being completed on a phone call with an agent, capturing accurate data is time consuming and costly.

Imagine a situation where agents are no longer required to walk customers step-by-step through a list of questions, but rather customers can complete forms on their mobiles and continue the conversation in a messaging app like WhatsApp, SMS or Messenger all whilst agents are busy handling other queries and only engaging when the customer is ready and the conversation needs to be moved forward to the next stage.This is now a reality.

With engaging conversational forms agent data processing times are being reduced from 25 mins to under 5 minutes and customer experience and satisfaction are going through the roof.

In 30 minutes, you will be introduced to conversational forms and shown where they can fit into a customer engagement process and how to:

  •     Deploy conversational forms over messaging apps
  •     Seamlessly shift the conversation to real-time messaging engagement
  •     How agent handling times have been reduced from 25 mins to 5
  •     How form data is populated onto an agent's screen


You will also have get to see examples of where conversational forms are having the greatest impact.

Tuesday January 22nd at 11:00am

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

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If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

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Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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