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How to Bring Automation into the Collections Process and What Success to Expect

How to Bring Automation into the Collections Process and What Success to Expect

On-Demand Link

Duration: 45 minutes


Automation in collections is fast becoming the new norm with many collections organisations already embracing it as part of their customer contact processes.

But for many this area is still shrouded in mystery and it doesn’t need to be. In this session we give an understanding of how automation works and what can it deliver. Regardless whether you are just starting out and want to learn more, or are already using some simple automation and want to see how to take it to the next level?

In 45 minutes, we will look at what automation looks like in a collection’s environment from the very basics to more complex elements. From simple proactive outreach to managing customer responses through automation or a live agent.

You will see how:

  • Business and customers benefit in short and long-term
  • To easily set up and deploy automated conversations over messaging channels like SMS, WhatsApp...
  • Automation of over 40% of customer conversations within 3 months is achieved
  • Blending live agents and automated chatbots is the key successful customer engagement
  • Reduce costs and scale efficiently and achieve extraordinary results

Join us on:

Tuesday July 7th at 11am (GMT)

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS