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Debt Collection Agent

Debt Collection

Debt collection agents
collect debt on behalf of a company
that is owed money


Debt is passed to collection agents to recover

An agent will step in once the company has tried and failed to collect the debt themselves


Collection agents work in various ways

Agents will buy the debt to recoup a portion of the money or they will get a percentage of the amount collected


Debt collection agents work for specialised agencies

Collection agencies are often called third-party debt collectors that focus on debt recovery

Debt Collection agent

What does a Debt Collection Agent do?

[See: Webio's UI Puts AI in the Hands of Agents]

As a debt collection agent, you need to be empathetic and able to communicate well.
An agent’s activities include:

  • Locating a person who is avoiding their creditors
  • Communicating with customers
  • Strategising debt recovery actions
  • Negotiating settlement agreements
  • Drawing up payment plans
  • Executing the payment plans
  • Liaising with the creditor company
  • Administrating the debt recovery process
  • Initiating the next steps of legal action if required

Debt Collection Regulations

For the protection of customers and to make the debt collection process fair, both agents and consumers need to understand their rights and obligations as well as the regulations governing debt collection agencies. These are similar in most EU countries and the UK. Some examples include:

  • Creditors are not allowed to contact family or employers about a person's debt.
  • They can’t falsely say they have the authority can enforce payment.
  • Threats of violence and intimidation are prohibited.
Debt Collection Regulations and Data Security

Software for Debt Collection Agencies

There is advanced debt collection agency software available that uses conversational AI messaging via multiple channels to engage with customers. This conversational approach allows debt collection agents to have two-way interactions with customers that are less aggressive, more supportive and more effective at producing results than one-way demand correspondence methods.

With the right conversational messaging software, an agent can go from closing 60 conversations a day to over 300, which is a huge win for collection agent efficiency.


Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI and automation via digital messaging channels work.

You will love the Webio experience.

We promise.



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Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.


Uplift in Payment Arrangements
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement


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