Duration: 40 mins
Adding customer payment requests and processing into your current SMS customer conversations and newer channels like WhatsApp, Messenger etc. is now a reality. With over 56% of people preferring to message rather than talk (and that figure is only going to rise), customers are ready to make payments as part of their messaging conversations .
So how does this shift to messaging affect collections? Adopting a conversational messaging approach to customer engagement and collections has proved to be very successful in getting customers to respond and start a dialogue. With the conversation now started, how can you make it easier for agents to quickly send customer payment links via SMS messaging, on-line chat or even on a phone call, and capitalise on the opportunity to collect 'that payment' during a live customer conversation when customers are more likely to take action.
The good news is that to add messaging payment functionality through your existing Payment Service Provider is easy using WebioPay.
In this 40-minute session, we will be looking at the 'WebioPay' conversational payment skill to:
If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works. You will love the Webio experience. We promise.Talk to us about Conversational AI