Taking Customer Payments,Reducing I&E Processing Time to 5 mins as Part of Any Customer Conversation

On Demand Webinar - Get It Here

Moving onto the next in our Collecting Customer Payments Webinar Series, a series that looks at how to successfully engage with customers and drive digital customer payments in the world of conversational messaging.

Having looked at Channels and Blending AI and Agents to Take Collections to the Next Level, we will now move onto the importance of Process Automation.

In this 40-minute session, we will review how customers have an expectation of easily interacting with business on their mobiles and how automating key processes not only ensures that customers stay engaged and continue the conversation and collect the all important payment, but also enables the business to actively reduce costly labour intensive and inefficient activities.

Whether it is sending payment links as part of a messaging conversation when customers are more likely to take action, to capturing essential customer data using conversational forms this session will give you insight into how to really increase collection rates and operational efficiency using digital conversations.

In this session we delve a little deeper into how to:

• Bring payment links into live agent and chatbot lead customer conversations
• Reduce I&E agent handling times by 75% when collecting vital customer information
• Automate business tasks and enable your bots to become smarter
• Reduce engagement inefficiencies, cut costs, and improve performance