Insights and Inspirations



Machine Learning in Debt Collections...Predicting if Customers Will Pay

Will Your Customers Pay?  Wouldn’t that be Nice to Know.   See How Machine Learning is Predicting What Your Customers Will Do

Tuesday January 28th 1pm (GMT) or Friday January 31st at 11am (GMT)

We have reached the final webinar in our Collecting Customer Payments Webinar Series,  a series that is devoted to highlighting just how effective digital conversations are at reaching out, engaging with customers, collecting payments, reducing costs and increasing agent efficiency at each point of the debt cycle.

In our first three webinars, we talked about getting your customer channels right, chatbots and agents working in harmony to improve customer engagement and save hours of agents’ time and delivers higher completion rates.

Now, we are moving on to Machine Learning and predicting customer conversation outcomes.  Which, believe it or not,  is already having a positive impact in the debt collections industry.  

Imagine, if you knew the outcome of all your customers’ conversations before the conversation started, what would you do differently for the next  engagement.  That is what machine learning is all about and a lot more too.

We will take the myth out of AI and Machine learning and get down to brass tacs to show exactly what it can deliver and how to start using it. 

In this 40-minute session, we will take a closer look at:

  • How machine learning in collections works
  • Predicting customer conversation outcomes with 85%+ accuracy
  • Calculating propensity-to-pay scores and moving conversations onto the next best action
  • Identifying possible vulnerable customers and directing them to specialist agents



All Webinars in this Collections Series

#1: The Secret to Customer Engagement ...
Its All About Your Channels





#2: AI & Automation Blending
Blending AI and Agents to Take Your Collections to the Next Level




#3: Process Automation in Debt CollectionsTaking Customer

Payments,Reducing I&E Processing Time to 5 mins as Part of
Any Customer Conversation





#4: Will Your Customers Pay?  Wouldn’t that be Nice to Know
See How Machine Learning is Predicting What Your Customers Will Do




Back to Thought Box

Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.


Everything you need to deliver great customer experiences and business outcomes

Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works. You will love the Webio experience. We promise.

Talk to us about Conversational AI
The Webio experience


Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.


Uplift in Payment Arrangements
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement


WhatsApp Contact Button