Watch on Demand

In this webinar we discuss Machine Learning and predicting customer conversation outcomes.  Which, believe it or not,  is already having a positive impact in the debt collections industry.  

Imagine, if you knew the outcome of all your customers’ conversations before the conversation started, what would you do differently for the next  engagement.  That is what machine learning is all about and a lot more too.

We will take the myth out of AI and Machine learning and get down to brass tacs to show exactly what it can deliver and how to start using it. 

In this 40-minute session, we will take a closer look at:

• How machine learning in collections works
• Predicting customer conversation outcomes with 85%+ accuracy
• Calculating propensity-to-pay scores and moving conversations onto the next best action
• Identifying possible vulnerable customers and directing them to specialist agents