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Machine Learning in Debt Collections...Predicting if Customers Will Pay

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In this webinar we discuss Machine Learning and predicting customer conversation outcomes.  Which, believe it or not,  is already having a positive impact in the debt collections industry.  

Imagine, if you knew the outcome of all your customers’ conversations before the conversation started, what would you do differently for the next  engagement.  That is what machine learning is all about and a lot more too.

We will take the myth out of AI and Machine learning and get down to brass tacs to show exactly what it can deliver and how to start using it. 

In this 40-minute session, we will take a closer look at:

  • How machine learning in collections works
  • Predicting customer conversation outcomes with 85%+ accuracy
  • Calculating propensity-to-pay scores and moving conversations onto the next best action
  • Identifying possible vulnerable customers and directing them to specialist agents

 

 

Everything you need to deliver great customer experiences and business outcomes

Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI and automation via digital messaging channels work.

You will love the Webio experience.

We promise.







 




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Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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