December 12th at 11am
Duration: 45 minutes
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Businesses continually strive to find the most effective ways to engage with customers, especially in sensitive areas such as debt collection. Choosing the right channel significantly impacts the success of your collection efforts.
The decision between leveraging WhatsApp and SMS is pivotal. Relying on SMS alone leads to missed opportunities, as customers no longer respond to SMS as they used to. WhatsApp can profoundly impact the effectiveness and efficiency of collections campaigns.
Historically, WhatsApp was not readily available for use in debt collection, but this is no longer the case, with many collections teams optimising their contact strategies by blending WhatsApp and SMS.
In 45 minutes, we will take a closer look at how WhatsApp and SMS are working in debt collection today and what customer engagement and agent efficiency metrics you can expect to achieve.
Key points we will cover
Whether exploring new platforms or optimising existing channels, this webinar will highlight the untapped potential of newer digital channels in your debt recovery efforts. It will help you redefine your approach and achieve greater efficiency and effectiveness in your customer engagement and collections process.
