We have run many webinar sessions about the key success factors in effectively engaging with customers in the area of customer collections.  But we still get asked so many questions about taking the first steps into using conversational messaging, simple chatbot automation, natural language processing and machine learning in the collections industry. Does it really work, what can you expect to achieve and how will customers react?

So we decided to run this collections webinar series to get back to basics and explain in stages how it all works and what you can expect to achieve. Check out the details below:

Webinar 1:  Channels
The Secret to Getting Your Customers Engaged...It Is All About Your Channels

Webinar 2: AI and Automation
Blending Blending AI and Agents to Take Your Collections to the Next Level

Webinar 3: Process Automation
Taking Customer Payments, Reduce I&Esto 5 mins Work As Part of Any Customer Conversation and Save Lots of Agent Time.

Webinar 4: Machine Learning
Will Your Customers Pay?  Wouldn’t that be Nice to Know See How Machine Learning is Predicting What Your Customers Will Do