AI is reshaping the business world, offering new ways to enhance customer engagement and operational efficiency; this is particularly evident in debt collection. 

However, there needs to be more understanding of exactly how businesses can harness automation and AI effectively: when should automation be used, when should AI be brought into the mix, and what should be the balance between the two? 

In this 45-minute, webinar we will bridge that gap, offering clear insight into the individual and combined powers of automation and AI in managing debt collection customer conversations. 

We will demystify these technologies, showing their simplicity and potential to improve business processes and customer engagement, for example: 

• Achieving 41% customer response rates in outbound collections campaigns and
• Reducing the necessity for agent involvement in customer interactions by 60%.

• Differentiating Automation and AI
  Exploring how ai enhances automation through intent recognition, entity extraction, and predicting customer behaviours.
  
  
• Visualising an AI - Enhanced Automated Customer Journey
  A look at how ai brought in at the right time transforms customer interactions
  
  
• How the Role of Human Agents is Changing
  Understand how an agents job is going to dramatically change over the next 24/36 months and what youll need as a business to be competitive.
  
  
• What results can be expected
  A look what successes can be expected from real client campaigns
  
  If you are keen to learn a little more about the intersection of automation and ai, and how their application can move the needle then this session is for you.

Watch It On Demand Here >