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How Conversational AI is Transforming Contact Centres

How Conversational AI Works for Debt Collection

VIDEOS / 21 Sep 2023

 

Conversational AI refers to artificial intelligence technologies that enable machines to engage in natural language conversations with humans.

This tech, using AI chatbots, is particularly powerful for customer engagement, service and support in contact centres where AI chatbots can automate 75% plus customer queries.

Watch the video to see this in action and how it works.

For more:

Everything you need to deliver great customer experiences and business outcomes

Explainer: DebtChat | Credit-Focused Customer Engagement Webchat

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Guide: How to be Successful in Digital Debt Collection

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Guide: How Conversational AI Transforms Debt Collection

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Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works. You will love the Webio experience. We promise.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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