Conversational AI refers to artificial intelligence technologies that enable machines to engage in natural language conversations with humans.
This tech, using AI chatbots, is particularly powerful for customer engagement, service and support in contact centres where AI chatbots can automate 75% plus customer queries.
Watch the video to see this in action and how it works.
If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works. You will love the Webio experience. We promise.Talk to us about Conversational AI