In the run up to the UKCCC 2023, Chris Leslie (the CEO of CSA) spoke with Mark Oppermann (Chief Revenue & Marketing Director at Webio) about what to expect at this year's conference.
There is a stellar line-up of speakers from different sectors, such as the FCA, DCAs and financial journalists. Mark also touched on conversational AI, Custom Language Models and automation and why the advances in AI technology are changing customer service in credit and collections.
Webio is a headline sponsor of this event.
Watch the full interview here:
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