Insights and Inspiration


AI in CPaaS

TADSummit Innovators: AI's Ethics & Transformative Potential in CPaaS

Paul Sweeney | Chief Strategy Officer
Webio's Chief Strategy Officer, Paul Sweeney, spoke to Alan Quayle and Giovanni (Johnny) Tyrone, presenters of the TADSummit Innovators podcast. Paul discussed how AI is transforming conversation intelligence, the ethics around it and the impact it will have on the credit and collections industry. 

This TADSummit podcast revolved around AI applications in credit and collections, particularly in the challenging customer service environment. And it expanded on the exciting possibilities of AI and how it can be used positively to help businesses and their customers.

Furthermore, the hosts and Paul discussed the importance of personalised language models and ethical AI in handling sensitive financial conversations, and the impact of technology on vulnerable individuals. 

Paul also looked at the potential and challenges of AI and open banking, and the concept of payments as subscriptions. He looked into the impact of open banking on payment processing, data sharing, and continuous variable payments and also touched on the role of AI in analysing and optimising business meetings, raising concerns about the possible misuse of recorded data. 

The conversation delved into the evolution of AI, questioning when logical thinking will be embedded into the system and the importance of leveraging AI to extract meaningful insights from conversations and how language models can be applied to enhance user experiences.

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