Conversational AI and chatbots are a hot topics in the world of contact centres at the moment, but what is the current state of Conversational Chat and where is it headed?
In this podcast, Webio's Paul Sweeney, co-founder and Head of Strategy, and Ben Waymark, CTO, discuss the state of conversational AI, blending AI chatbots and live agents at scale, the best use cases for Conversational AI, ChatGPT, and what the future of conversational messaging may look like.
The WebRTC Live podcasts are produced by WebRTC.ventures.
Have a look at the recording - it's certainly food for thought.
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