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Podcast: Revolutionising Contact: AI and Digitalisation Transformation

Revolutionising Contact: AI and Digitalisation Transformation

Paul Sweeney
AI and digitisation are changing customer service by enabling personalised and a high level of support.

In a discussion with Paul Sweeney from Webio, Chris Warburton from Ro-Ar explores the impact of AI, and more specifically, conversational AI, on customer service operations and society in general.

Listen to the podcast here-


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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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