There were big smiles all round for Webio at the Credit & Collections Technology Awards 2022 as they walked away with the award for the Best Use of Technology in the Applied Technology category.
This is Webio's seventh Credit & Collections Technology Award since 2017, having previously won in the categories: "Innovation in Collections", "Customer Engagement Solution", "Collection & Recoveries Solution", "Innovation in Collection & Recoveries" and "Digital Business Transformation" (with Bristow & Sutor).
Earlier this year, Webio won two awards at the Credit Awards for "Best Technology Provider - Customer Service, Collections & Recoveries" and "Best Use of Technology - Partnership" with DCBL.
All the companies nominated for this category excel at delivering technology that improves the way their customers work, which makes this award a stand-out achievement for Webio. The finalists were: Chaser; Debtstream and Wright Hassall; IE Hub and United Utilities; LendingMetrics; Qualco; Saascoms and the Zinc Group; Watch Portfolio Management and NewDay; and Webio.
Mark Opperman, Head of Sales & Marketing at Webio said:
"With Webio winning this Credit & Collections Technology Award, we have once again shown that we are delivering customer engagement technology that is not only innovative, but it is making a real difference to our users and the people they serve."
The judges were impressed with Webio's conversational AI messaging technology which allows companies to engage with users at scale, yet keep the personal touch. Businesses find that their customers respond better to difficult conversations around debt if they communicate over multiple messaging channels in non-threatening two-way interactions.
"The Credit & Collections Technology Awards were launched in 2017 with the aim to reward technological innovation within the industry. The Awards highlight the success of companies and individuals who lead the way in enhancing credit and collections technology. Now in its sixth year, the 2022 ceremony will celebrate the best in lending and collections innovations." (https://awards.credit-connect.co.uk/)