At a dazzling Credit & Collections Technology Awards event in Manchester, the Webio team walked away with an award for "Best Machine Learning in a Credit & Collections Solution".
This is Webio's eighth Credit & Collections Technology Award since 2017, having previously won in the categories: "Best Use of Technology in the Applied Technology ", "Innovation in Collections", "Customer Engagement Solution", "Collection & Recoveries Solution", "Innovation in Collection & Recoveries" and "Digital Business Transformation" (with Bristow & Sutor).
All the companies nominated for this category stand-out in their field and we are honoured to be named alongside them. The finalists were: Chaser, EXUS, Hope Macy, Jaywing Risk Insights with Secure Trust Bank, Saascoms and Webio.
What the Judges Thought
The judges commended Webio's winning solution, noting its exceptional use of data for predictive analytics. They lauded the solution as "innovative, versatile, and scalable", highlighting its successful application of machine learning across various sectors. Furthermore, the solution was praised for its strong performance metrics, especially in terms of automation rates, after-hours engagement, and vulnerability detection, demonstrating its significant impact and effectiveness in the credit and collections field.
Mark Opperman, Chief Revenue & Marketing Officer at Webio said:
"This win underscores Webio's commitment to innovation and excellence in the realm of credit and collections technology, and highlights the impact our Custom Language Model for Collections and the advances in AI are having on our clients' operations. The Webio conversational AI platform continues to make a measurable difference to the businesses that use it and the customers they engage with."
If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works.
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