Connect, Engage, Delight
Perfect inbound channel to deflect customers from costly, resource-heavy phone calls
A channel for customer service interactions that is convenient, intuitive and familiar to customers
Automation frees up agents to deal with more complex issues leading to faster resolution times
Ubiquity and Familiarity You Can't Go Wrong
Messenger is a popular messaging app globally with billions of users - over 22% of the world's population is using it. With 9.7 million messages sent every minute, 583 million messages per hour, and 14 billions messages per day.
It is a good channel for reaching customers aged between 25 and 34 who are the most active demographic on Messenger.
Real Time Engagement
Customers can reach out and receive swift answers or assistance, enhancing their customer experience. It is especially useful when immediate or urgent attention is required.
Another benefit of using Messenger is the ability to send real-time multimedia files which improves communication clarity and makes problem solving that much easier.
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