DebtChatWebchat Engagement with Collections Trained Conversational Chatbots

Let customers get answers to questions quickly by efficiently managing webchat conversations with AI and automation


Webio delivering engaging and personalised customer conversations

DebtChat empowers you to help customers manage their debt 

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TALKS THE LANGUAGE OF DEBT COLLECTION

Designed with a custom trained language model to skillfully manage debt conversations



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AGENTS MANAGING MORE CONVERSATIONS

Blending automation and agents with 75%+ automated conversations and only bring agents in when needed

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QUICK ENGAGE-QUICK ANSWER EXPERIENCE

Complete conversations swiftly by giving trained answers to specific questions

Custom built for
maximum recovery and
great customer experiences

Webio's in-depth knowledge and expertise around credit and collections went into building DebtChat's specialised language model that empowers the AI chatbots to skillfully manage debt conversations.

Fine-tuning AI and automation for credit and collections is at the heart of what we do.

 

 

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Packed with AI and Automation

DebtChat goes beyond being a mere online webchat application by offering a comprehensive range of AI and automation capabilities that power every Webio channel.

Propensity Guidance AI predicts customer conversation outcomes and recommends the next-best course of action based on text, preferences and conversation history.

Intent Recognition: Identify the intention of customer messages by analysing the language used to determine what they want to do or find out.

Entity Gathering:
Natural Language Processing techniques used to identify and extract meaningful information (entities) from within a conversation, such as dates, post codes and amounts.

 


 

Move from DebtChat to any Messaging Channel

Customers have the flexibility to move the conversation to an ‘on the go’ channel. Start a conversation on desktop and switch to messaging in an instant.

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Handle larger conversation volumes with conversational AI

Improve processes with AI and automation and respond to a large volume of messages quickly and accurately.

Transform interactions from basic decision-tree style chatbots into a valuable and engaging two-way conversation that feels authentic and natural.

Natural Language Processing and Machine Learning train chatbots to adeptly engage with customers about their debt. DebtChat easily answers FAQs and queries, such as account balances, amounts owed, payment dates, etc. and by taking care of repetitive tasks like ID&V it takes the burden off agents and frees them to handle more complex issues.



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Convenient Conversations Accessible Anytime, Anywhere

We take any channel and make it conversational, so connecting and engaging are seamless

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WhatsApp

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SMS

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Messenger

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Viber

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Ready to experience DebtChat in action?

Working side by side with clients, we make great things happen.


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Learn more about messaging channels and digital customer engagement

CONTACT US

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Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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