On Demand Webinar
Duration: 45 mins
Following on from our first webinar of 2024 -’ Conversational AI and What You Need to Know’, we covered many topics and are now going to take a closer look at AI and Automation and Agent Performance and Experience for our next webinar.
Getting maximum efficiencies from agents has never been so important, with most collections’ teams having limited resources and difficulties recruiting and retaining agents. With customers having so many different types of queries or needs- from simple FAQ queries to complex interactions like vulnerability or payment holiday requests, how can you successfully manage all of these conversations and do more with the same agent resources?
In this 45-minute session, we will cut through the noise, offering a practical look at AI and Automation in day-to-day debt collection operations. We will separate the reality from the hype and show realistically what is possible and how to get started.
Agent Experience with AI and Automation
Discover how integrating AI and Automation enhances agent capacity—enabling handling of 380-420 conversations compared to the traditional 50-70 calls—and significantly improves job satisfaction.
Identifying and Verifying Customers Using 90% Fewer Agent Resources
How a simple redesign of the identification and verification process using AI and Automation improves efficiencies and customer experience.
Streamlining Interactions
See how AI and Automation contribute to a 66% reduction in messaging interactions, frees up agents’ time to manage conversations more efficiently and be able to spend more time with customers who need that one-to-one interaction.
Practical Applications in Debt Collection
Gain insights into current applications of AI and automation by DCAs and Collections Teams and how they are using this technology to reshape their customer engagement processes and unlock the potential.
We have had many questions asking if these metrics are really achievable. The answer is 100% yes. And the good news is that achieving them is easier than you may think.
