AI is a hot topic for businesses. AI capabilities are expanding the possibilities for how businesses approach real-time engagement with their customers, manage their operations and ensure business continuity. As technology advances, companies are finding new ways to innovate and expand. Here are some top AI statistics to help you understand AI usage in 2024 – and beyond.
Top AI Statistics
History shows that new technology can have far-reaching effects, and the potential of AI layered on top of modern digital operations is likely to drive significant economic disruption. According to the CompTIA IT Industry Outlook 2024 report:
- 22% of firms are aggressively pursuing the integration of AI across a wide variety of technology products and business workflows.
- 33% of firms are engaging in limited implementation of AI.
- 45% of firms are still in the exploration phase.
Hesitation in adoption may stem from challenges like the cost of upgrading applications, the cost of building out infrastructure or the need to fully understand the data needed to properly train AI.
The State of AI in Business
While some businesses are eager to adopt AI, and others are still exploring how the technology can benefit their organization, most agree that AI will play a significant role in the future of business growth and enhancement.
According to a Forbes Advisor survey, businesses are using AI tools in the following ways:
- 56% are using AI to improve and perfect business operations.
- 51% are turning to AI to help with cybersecurity and fraud management.
- 47% harness AI tools in the form of digital personal assistants.
- 46% are using AI for customer relationship management.
- 40% are turning to AI for inventory management.
- 35% are leveraging AI for content production.
- 33% are using AI for product recommendations.
- 30% are turning to AI for accounting assistance and supply chain operations.
- 26% harness AI for recruitment and talent sourcing.
- 24% are using AI for audience segmentation.
Overall, there is a widespread adoption of AI in business. But companies aren’t using it for world domination but rather to automate processes, enhance customer service and personalisation, increase output, and analyse data. Overall, businesses are trying to obtain a competitive advantage.
Link to Emily Matzelle Posts
Photo 177279496 | Ai © BiancoBlue | Dreamstime.com
