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Digital Transformation has Become Instant Transformation in Debt Collections

WHITEPAPERS & EBOOKS / 09 Mar 2021
Paul Sweeney | Head of Product at Webio

There's no doubt that digital transformation is a hot topic.

2020 saw that struggle overcome and for many the digital transformation they were longing for took place in an instant. None more so than in the area of credit and collections.

This quick read e-book looks at how:

  • We have moved beyond having a mobile responsive website, cloud-based software, and cloud-based integration.
  • Customers expect to be able to go to any digital service, ask a question, and have it answered.
  • What makes a great digital customer contact experience?
  • What have been the standout examples of digital strategy in financial services?
  • How has instant digital transformation in credit, collections, and payments faired
  • What the future state is shaping up to look like

 

 

Everything you need to deliver great customer experiences and business outcomes

Explainer: DebtChat | Credit-Focused Customer Engagement Webchat

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Guide: How to be Successful in Digital Debt Collection

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Guide: How Conversational AI Transforms Debt Collection

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Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works. You will love the Webio experience. We promise.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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