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Digital Transformation has Become Instant Transformation in Debt Collections

Paul Sweeney | Head of Product at Webio

There's no doubt that digital transformation is a hot topic.

2020 saw that struggle overcome and for many the digital transformation they were longing for took place in an instant. None more so than in the area of credit and collections.

This quick read e-book looks at how:

  • We have moved beyond having a mobile responsive website, cloud-based software, and cloud-based integration.
  • Customers expect to be able to go to any digital service, ask a question, and have it answered.
  • What makes a great digital customer contact experience?
  • What have been the standout examples of digital strategy in financial services?
  • How has instant digital transformation in credit, collections, and payments faired
  • What the future state is shaping up to look like

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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