Delighted with this year's win, Webio's Mark Oppermann, EVP of Sales and Marketing said, "It is great to see the hard work of the team being acknowledged and have our client successes validated. Enabling clients to enhance their customer engagement processes and introduce AI in a way that complements their agents and makes collecting customer payments easier is fantastic and we love what we do."
Fresh off the back of Webio's first international award win at the Payments Ed Forum, Webio had been the recipient of several awards. Now in its third year, the Credit and Collections awards are not new to Webio where they won the Collections & Recoveries and Customer Engagement Solutions Awards in 2018 and the Innovation in Collections in 2017.
"This is not our first award so we are is obviously doing something right. I think what is resonating with judges is our ability to enable collections organisations and teams to adapt to the new world of customer engagement by implementing a simple, scalable and effective AI driven customer engagement solutions, and adding a little magic into the mix with some of our unique platform skills, the latest of which is - WebioPay Conversational Payment. These factors may perhaps have given Webio a slight edge over some of our competitors", says Oppermann
The awards were judged by a panel of industry experts who have examined excellence solutions in four different categories sections: creditor and lender, collections and recoveries, applied technology, and innovation. Credit Connect’s panel of judges is chosen based upon their industry background providing a view from lenders and collections perspective. This year’s Judging panel profiles can be viewed here.
The Awards provide a focus on technology at a time when credit and collections companies face business pressure in the form continued regulatory scrutiny. The Awards examine different types of technology solutions which are helping companies enhance business strategy. Technology can help enhance reputation, strengthen performance, enable growth and create trust to enable better processes.
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, hosted the Credit and Collections Technology Awards at part of their Gala Dinner on Thursday 12th September at the Crowne Plaza, Newcastle.
The co-branded event, which formed part of the CSA’s UK Credit and Collections Conference (UKCCC), reflects the Association’s growing recognition of technology as being vital to the future success of its members.