EIT Digital is a leading European digital innovation and entrepreneurial education organisation driving Europe’s digital transformation. Their focus is on innovative, fast-growing start-ups and assisting them to secure international customers. Having supported over 300 start-ups this partnership comes at just the right time for Webio as the company ramps up its international expansion plan.
“Partnering with EIT Digital Accelerator is a fantastic opportunity and one we are very excited about”, says Cormac O’Neill, CEO at Webio. Having proven our AI driven conversational middleware platform and gaining traction in the UK and Ireland, we are ready to take the next step in our growth plan, which we are well aware can be a challenging endeavour”
EIT Digital have been supporting start-ups since 2012 and have seen some great successes stories. “EIT Digital is excited to be supporting Webio with its growth objectives,” says Ben McClure from the EIT Digital Accelerator. “Webio’s ‘Conversational Middleware’ takes away enterprises’ pain of communicating with connected customers by automating customer service conversations and, uniquely, making payments and collections quick and easy in any digital messaging channel.
Telephone, email and downloadable apps have fallen out of favour as consumers increasingly prefer to interact directly with companies via apps on their phone. This dramatic market shift creates a huge opportunity for Webio’s SaaS platform to enable thousands of enterprises around the to world deliver and optimize customer engagement over digital channels.”
Capitalising on EIT Digital's unique ecosystem will assist Webio in growing their customer base and will benefit greatly from EIT Digital’s expertise and support.
Webio is one of only three companies in Ireland that have been selected to take part in the EIT Digital Accelerator programme with Eiratech Robotics and Leveris joining in 2019 and 2018.
Webio has had an exciting time of late winning a number of customer collections, customer service, innovation and customer engagement awards. In addition, Webio beat global competition to secure a place on Google’s Blackbox Connect 20 programme and was lucky enough to be selected to participate in Google's Startuponomics summit.
From a technology perspective, the last 18 months have seen some great new skills additions to the conversational middleware platform with the launch of WebioPay and Conversational Forms that bring live payment requests and processing and effective data collection in conversational messaging streams such as WhatsApp, Messenger and SMS which have been positively received by clients looking to drive customer engagement and customer experience.