Recognising success in the Collections and Customer Service industry, the Collections & Customer Service Awards return for its 13th year to recognise the outstanding achievements of those within collections and customer service.
Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider - view all categories here.
“This is an exciting time for Webio. We are just off the back of winning our first international award at the 'Innovation Lab Award at the PaymentsEd Forum in San Francisco for WebioPay, our new conversational payments skill. Is it fantastic that the work that we are doing is being validated and recognised", says Mark Oppermann, EVP of Sales and Marketing at Webio. “ We have been working closely with our collections clients to introduce newer contact channels and AI driven customer engagement solutions to improve their key metrics, and we have had some amazing results"
The independently judged awards will culminate in a prestigious black tie dinner and ceremony at The Midland Hotel on October 16th.