On this week's Conversations worth millions with Roy Murphy, our very own Paul Sweeney and Mark Oppermann shoot the breeze and discuss everything conversational from AI, automation to how to overcome challenges overcome challenges if you work for a large enterprise.
A realistic take on the uptake of chatbots and voice in a business setting and the hype behind conversational technology and in particular bots, and where it is now and how it is being effectively used in many businesses today. Hear some real-life success stories of how leading UK businesses are improving agent productivity, for example agents taking 30mins off a customer engagement using conversational forms.
And how conversational messaging played its part during the Covid-19 emergency with agents moving to working remotely and handling the spikes in call volumes that many businesses experienced.
A great listen if you have even the slightest interest in the future of work, customer service and experience - and their answers to the million (billion) dollar question.