Insights and Inspirations

NEWS STORIES

BACK
Webio Keeps Customer Conversations Flowing with Conversational Middleware

Webio Does It Again Winning 'Best in Collections Technology' Award at Collections & Customer Service Awards

Webio, the Conversational Middleware Company™ has won another’ Best Technology in  Collections’ award at the Credit Strategy Collections and Customer Service Awards.

On one of the most important nights of the year, these awards recognise the outstanding achievements of companies  within collections and customer service industries.

Working with some of the biggest collections’ teams in the UK, Webio’s Conversational Middleware has been recognised for its ability to enable collections companies and teams to engage with customers in more intelligent ways by blending AI chatbots and live agents.  Coupled with Webio’s Propensity-X machine learning engine, predicting collection conversation outcomes has resulted in significant  improvements in customer engagement and payments across the debt cycle, especially with long-term unresponsive customers.

We are absolutely thrilled with this award”, says Mark Oppermann, EVP of Sales and Marketing. “ Being recognised by our customers and peers is fantastic.  We are committed to bringing the best engagement solutions to our customers. With an industry leading collections customer engagement proposition, these awards are recognition of the work the Webio team has put in over the past year and the incredible results that we have delivered for our clients.”

Fresh off the back of two wins at the 2018 Credit and Collections Technology awards , where the Webio team picked up the ‘Collections & Recoveries’ and ‘Customer Engagement Solutions Awards’. “ We have faced off a lot stiff competition during this awards season and we are looking forward to launching our latest platform skills in 2019” says Mark.

Webio are also in consideration for the upcoming AI Awards Ireland.

 

 

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS