Up against Webio's Conversational Interface were rival solutions Experian, Arvato Financial Solutions, Bristow & Sutor, Phillips & Cohen Associates and Callminer, Elanev who provided stiff competition. Webio are delighted with this achievement particularly when you look at the strength of other nominated finalists competing.
The foundation of this success is down to the strength of the team and its insight and vision in building a truly, fit for purpose Enterprise conversational messaging platform that has innovative AI applications at its heart. The Webio team are enabling businesses to adapt to the new world of customer engagement by implementing a simple, scalable and effective AI driven customer engagement solution and adding a little magic into the mix with some of their unique platform skills. Two of the latest skills additions - 'Propensity Indicator' and 'Profanity Filters' may perhaps have given Webio a slight edge over some of its competitors.
The first new skill - 'Propensity Indicator'-an artificial intelligence neural net designed to predict the most likely outcome of each customer conversation as it is happening and then route or prioritise appropriately to effectively manage each customer conversation. The Propensity Indicator is predicting a wide range of possible outcomes some include the likelihood of payment, promise-to-pay, financial difficulty up to and including vulnerability. This skill will ensure all companies no matter what size can maximise their resources both for business benefits and customer needs.
The second is 'Profanity Filters' which give contact centre managers full visibility and traceability of agents' inappropriate use of language during the course of a customer conversation and to intervene before there has been a breach in compliance.
Delighted with this win Mark Oppermann, EVP of Sales and Marketing commented "It's great to get this recognition from your industry peers. We couldn't be happier as this is the culmination of a lot of hard work from a very dedicated team at Webio."
The Credit and Collections Technology Awards were launched back in August and received entries from over 100 companies. This year's Judges included Eleanor Demuth, Mike Haley, Steven Preston, Erik Porter, Mark Onyett, Bob Winnington and Jon Davies.
Commenting on the Awards Judge Russell Hamblin-Boone said "These inaugural awards are unique in their focus on technology, they are setting standards for the future. The range and quality of the entries is a celebration of the diversity, innovation and professionalism of the credit industry."
Whilst fellow judge Bryan Coverdale said “It was a privilege and very exciting to be able to read and judge so many great ideas and innovations. The quality of the submissions plus the variety of entrants made it difficult to judge but makes the winners even more worthy.