WhatsApp Business API76% of WhatsApp users want to communicate with businesses via messaging



Webio delivering engaging and personalised customer conversations

Simple, Secure, Seamless

A hassle-free and effortless experience for customers to engage with your business

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'NO NOISE MESSAGES' = HIGHER OPEN RATES

Approved first message templates means customers know that messages are legitimate - brilliant for increasing enagement, building trust and brand loyalty
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SEND MEDIA RICH CONTENT 

Save time and resources by sending photos, links, images and documents and waste no more time following up or waiting for documents

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OVER 2 BILLION USERS WORLDWIDE

Active in over 180 countries, this channel is a must have in any customer engagement strategy and is a perfect complement to other channels like SMS

Outperforming, Outconnecting, Outshining

When it comes to connecting with customers, WhatsApp takes the lead by outperforming SMS by over 50%. Even though SMS surpasses phone and email performance by an impressive 209%, WhatsApp is jumping ahead.

With the highest read rates of any channel, WhatsApp is an effective engagement channel.

Also, it is more accessible as it is a free messaging channel, which is helpful for vulnerable customers.

 

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A High-Performing Inbound-Outbound Channel that Delivers

And getting started couldn't be easier. Simply send links to start conversations, add website widgets and QR codes to letters, webpage pages and more to drive inbound engagement through WhatsApp.

Get higher open rates on outbound campaigns. Customers know that messages are legitimate with the official WhatsApp Business approval. This confidence is effective for increasing enagement, building trust and brand loyalty.

Add AI chatbots to ensure quick and accurate resolutions. Customers can look for account details, find FAQ answers, make a payment or load documents. AI is on hand for whatever customers need to resolve their queries. This preferred channel keeps customers smiling and agents more productive.

 

 

WhatsApp Automation Propels
Agent Efficiency and Cost-S
avings

Just like all our channels, enhance collections and customer service engagement with automated chatbots on WhatsApp. Our advanced AI technology handles high volumes of queries, reducing the need for human intervention.

Cut call volumes, scale up with fewer agents, and keep communication open 24/7. Instantly provide account details, transactions, and payment history.

Experience seamless customer interactions with Webio's AI-powered chatbots on WhatsApp 

 

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Convenient Conversations Accessible Anytime, Anywhere

We take any channel and make it conversational, so connecting and engaging are seamless

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SMS

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Messenger

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Viber

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WebChat

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Ready to experience WhatsApp Business API in action?

Unlock the power of 2 billion users and forge customer connections that deliver!

Learn more about messaging channels and digital customer engagement

CONTACT US

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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