Insights and Inspirations



Spend No More than 35p on Collecting Customer Payments

Duration: 45mins

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The cost of collecting customer payments is a crucial focus for collections teams, with a concerted effort made to drive down the cost per £ collected and deliver a consistent customer experience. Technology has been playing a significant role in doing just that.

Read more: The New Debt Collection - The Rise of Self-Service Portals with Conversational AI

One of the growing areas in digital debt collection is customer Self-Service, with integrating self-service into a debt collection strategy now regarded as the new standard.Customers want quick answers to queries, check a balance, arrange a payment plan, or make a prompt payment at any time.
Self-Service on its own isn’t going to deliver customers complete satisfaction; there will always be a percentage of customers that will get distracted, have questions, and want to engage or talk with the business.
Conversational Self-Service is the answer by keeping more customers in the self-service journey by allowing their queries and questions to be answered without leaving the Self-Service Studio. This is the perfect blend of Self-Service, automated Conversational AI messaging and live agents in some instances when required.
It is a compelling argument, and in this 45-minute session, we are going to take a closer look at how a self-service journey supported by automation and messaging and explain:
  • How to take customer payments for less than 35p 
  • Reduce the need for agent intervention in customer payments by over 90%  
  • Use techniques for engaging and supporting customers who need assistance 
  • Optimise the customer journey with intelligent chatbots and automation 
  • Capture promises to pay and build in ‘hands off’ follow-up campaigns 
  • Enable customers to manage their payment plans without lengthy agent interactions 

Watch this Webinar

To learn more about self-service portals, see:

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Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.


Uplift in Payment Arrangements
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement


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