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Maximise and Automate Customer Engagement Campaigns with 80% Less Effort

On Demand 
Duration: 45 minutes


All customer engagement campaigns will have multiple outcomes.  But managing each outcome in a specific way can be very time consuming, but necessary to ensure each customer is being handled in the most appropriate way for their circumstances, both from a compliance and customer outcome perspective.

Clearly, not every customer gets to the same point in a conversation. So, what you do next will drive either the success or failure of every campaign and heavily impact customer experience. 

Imagine having the ability to easily manage all your customer conversations regardless of where they are in the journey. Deploy one customer file and add powerful chatbots that can drill down to each individual conversation, look at what is happening and engage based on the next best action all with one-touch.  Well, no need to imagine.

In this 45-minute webinar, we will look take a closer look at developing ‘kick it out of the park’ campaigns based on powerful ‘next step’ automated chatbots.

We will review how to:

  • Manage campaigns with 80% less effort
  • Move from a ‘many touch’ campaign management style to ‘one-touch’
  • Increase customer engagement and drive positive conversation outcomes
  • Measure what is working and know when to tweak what isn’t.
  • Ensure campaign timing is not overlooked and conversations get started

 

 

 

Read More

Are We Now in the 
Conversational AI Moment?
 

by Paul Sweeney 

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

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If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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