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How to Increase Agents' Daily Closed Conversations from 60 to 300+

ON DEMAND CLICK HERE

Duration: 45mins
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Getting maximum efficiencies from agents has never been so important with most collections’ teams having limited resources and real difficulties recruiting and retaining agents.
 
The challenge for those managing debt collection is how to do more with the same debt collection agent resources, and shift the balance from agent labour intensive to smarter agent customer engagement.
 
Well, the good news is that Webio has been working with clients to automate customer conversations that hit straight to the heart of agent efficiency and deliver some amazing results.
 
So, in this 45-minute session, you will get a better understanding of what you can do to address the limited resources challenge.
 
We will be taking a look at a case study using live data from a collections company to show how they approached marrying automation and agents to:
 
  • Gain 300% + efficiency on agent productivity
  • Automate 75% of their collections conversations and keep agents and customers happy
  • Manage conversations evenly throughout the day
We will also show the following:
 
  • Stats on agents and dialler vs agents/ automation performance
  • Out-of-hours conversations and how automation successfully manages them
  • An automation journey and what going from 0% to 20%, 60% automation looks like
We know that 300% is a big number and one that you might look at and wonder, really?
And 75% automation may sound like way too much, but the figures and happy customers don’t lie.

We are looking forward to showing you how it all works and it is not as complicated as you may think.

Read the blog based on this webinar: How a Debt Collection Agent Can Close 300+ Daily Conversations
 
  

 

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If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

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Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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