How Webchat Designed for Debt Collection Reduces Calls and Improves Collections
Duration: 45 mins
More debt collection companies and organisations need to use web chat as a main engagement channel. In today's digital era, businesses are continually seeking ways to enhance customer experience and optimise operational efficiency, but web chat has yet to have the same focus as other channels to date.
The addition of automation and AI into web chat has revitalised this channel, infusing it with renewed vitality. With DebtChat, a Conversational AI web chat channel specifically designed and trained to speak the language of collections, web chat is now a real contender and a valuable addition to a digital debt collection strategy.
Engaging with customers with empathy using natural language processing to identify what a customer is trying to do, and extracting meaningful information like dates, amounts, and postcodes, coupled with automation, means that questions and queries can be answered in real-time.
Using live data gives customers what they need but also delivers high levels of efficiency for the business. The result of this is a channel that has more conversations and is managed more efficiently for maximum outcomes. You can reduce 40% of the need for a phone call by answering FAQs right the first time using real-time data.
In this 45-minute session we will take a look at the following:
What a Debt Collection custom language model is and how it works
How to manage conversations based on customer intents and entities
Identifying vulnerability and guide conversations down the right path
Consumer duty and compliant webchat conversations
We will also review how a custom language model, built specifically for the collections industry, works for webchat.
Don't miss this opportunity to get ahead by embracing technology to enhance operational efficiency, optimise customer interactions, and drive better outcomes.
Join us and stay ahead of the curve in the evolving debt collection landscape.
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