How AI Can Help Compliance and Control of Digital Customer Conversations
WEBINARS /
How AI Can Help Compliance and Control of Digital Customer Conversations
View on Demand
Duration: 30 minutes
With the rise of AI and generative AI, the credit and collections industry faces immense pressure to leverage these technologies to enhance customer engagement. However, while many businesses are eager to implement AI in customer-facing roles, the credit and collections sector must adopt a more cautious approach. The risks and consequences of non-compliant interactions are too significant to overlook.
In this 30-minute webinar we will discuss how AI can be seamlessly integrated into debt collection customer conversations, ensuring all compliance requirements are met while providing a safety net for your operations.
Key Points We Will Cover
Using AI to Keep Automated and Agent Responses Compliant Discover methods for ensuring both automated and agent responses adhere to compliance standards.
Overcoming the Difficulty of Customer Opt-Ins Learn strategies to obtain customer consent for digital communication effectively.
Data Compliance – Ensuring Accuracy Understand how to ensure the data used in conversations is accurate and compliant.
Channel Compliance – Best Channels to Use Identify the most compliant and effective communication channels for customer interactions.
Compliant Messaging Flows Develop and implement messaging flows that meet all regulatory requirements while maintaining positive customer relations.
Managing Compliance with Custom Language Models vs Non-Compliant LLMs Explore the differences between compliant custom language models and non-compliant large language models and learn how to guarantee compliance in AI implementations.
Don't miss this opportunity to learn how AI can be a powerful ally in maintaining compliance and control in your digital customer conversations.
Everything you need to deliver great customer experiences and business outcomes
