Insights and Inspirations



Debt Collection
The Deep Dive Sessions: Automation and Customer Engagement

Session 1: Automation and Customer Engagement in Debt Collection

On Demand
Duration: 35mins

Following on from our recent webinar ‘Debt Collection: 10 Key Things You Need to Know in 2022’, we’re now getting into the meat of each topic with a deeper dive to look at the issues, challenges and how best to overcome these and what does best practice look like.
We will focus on showing how and where automation, chatbots, and messaging strategies are delivering success in debt collections. Part of introducing any new technology is to know what’s possible and where best to start and working a trusted partner to ensure implementation is optimized fully.

In our first 30-minute session, we are going to unpack automation and its impact on customer engagement, productivity and conversation outcomes. 100% automation should never be the goal, but rather automation with human touch should be at the heart of any digital debt collection customer engagement strategy.

We will cover:

  • How to achieve over 70% automation for all your customer conversations
  • How to do more with the same resources and what successes you can achieve
  • Driving efficiency and managing campaigns with 80% less effort
  • Using smart scheduling and automating follow-up engagement
  • And lots more

Key Takeaways 
  • An understanding of where automation can fit into your business. 
  • The 3 key things you need to do to get started 
  • Real success stats from leading UK credit, collections, and payments companies
It is a lot to cover in 30mins but if you are interested in getting up to speed with the ‘nuts and bolts’ of automation and customer engagement, then this is a session well worth attending.




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Uplift in Payment Arrangements
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement


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