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Debt Collection
Deep Dive Session 3:
Predicting Conversation Outcomes with AI and Machine Learning

Session 3: Predicting Conversation Outcomes with AI and Machine Learning

On-Demand 

Duration: 40mins
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Following on from our ‘Digital Channels and Blended Engagement’ session, we are now onto our third webinar in our Debt Collection Deep Dive Series. We will be taking out the magnifying glass to take a closer look at the role of AI and Machine Learning and how they are playing a central role in a modern debt collection strategy.

Advances in AI technologies mean that it is now possible to predict the outcomes of every customer conversation, as it builds, and design personalised journeys for each customer type, delivering the right message and level of agent resource at the right time. In essence, AI lets you better manage all customer conversations, even the vulnerable ones.

If you are keen to get a better understanding of how AI in debt collection works then this session is for you. Not full of jargon, we will take a practical approach to explain how it works and what is possible.
 
In this 40-minute webinar we will look at how to:
  • Identify the current outcome of a conversation before you get to it
  • Improve the odds of a positive conversation outcome
  • Identify ‘Intent’ and ‘Sentiment’ at every stage of the conversation
  • Effectively manage all customers based on their specific circumstances 
AI offers massive gains in efficiency and performance to most or all industry sectors, and credit and collections are no different.
 
Let us show you how artificial intelligence and machine learning can be used to increase revenue, lower costs, and improve your collection processes.

 

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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