Session 2: Digital Channels and Blended Engagement in Debt Collection
Following on from the first deep dive webinar on Automation and Customer Engagement, we are moving on to ‘Digital Channels and Blended Agent Engagement and how to take your contact strategy up a notch.
The secret to an effective collections customer contact strategy is digital channels. But digital channels on their own are not sufficient. Getting the blend right between automation and when to get an agent involved is really important and rushing to automate everything should be avoided at all costs.
In this 35-minute session
, we will examine which digital channels are working best for debt collection and how to maximise both chatbot and agent engagement to get the right result for customers and the business.
We will also take a look at:
- Growth channel opportunities and how to capitalise on them
- Scaling smarter with chatbots and automation
- ROI that ‘goes through the roof’ with blended digital engagement
- Best approaches for managing chatbot-agent engagement and getting the balance right
Today, many businesses are not maximising their ‘digital’ potential and as a result, are losing competitiveness as others are forging forward. We hope to give you a glimpse of what is possible.